Common use of Basic Support Clause in Contracts

Basic Support. Subject to the Customer’s compliance with this Agreement, JetBrains will provide reasonable support services regarding operational questions related to IDE Services during JetBrains’ normal business hours (10:00 am to 6:00 pm (GMT+1) on business days (excluding weekends and public holidays)). These support services shall be provided in response to requests sent via email to ▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ or via the online support request form available on JetBrains Website.

Basic Support. Subject to the Customer’s compliance with this Agreement, JetBrains will provide (a) up to one hour per IDE Service of reasonable technical support regarding the initial installation and setup of that IDE Service, in accordance with the Documentation, and (b) reasonable support services regarding operational questions related to IDE Services during JetBrains’ normal business hours (10:00 am a.m. to 6:00 pm p.m. (GMT+1) on business days (excluding weekends and public holidays)), subject to Section 5.2. and Section 5.3. hereof. These support services shall be provided in response to requests sent via email to ▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ or via the online support request form available on JetBrains Website.X

Basic Support. Subject to the Customer’s compliance with this Agreement, JetBrains will provide reasonable support services regarding operational questions related to IDE Services during JetBrains’ normal business hours (10:00 am to 6:00 pm (GMT+1) on business days (excluding weekends and public holidays)). These support services shall be provided in response to requests sent via email to ▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ or via the online support request form available on JetBrains Website.X

Basic Support. Subject to the Customer’s compliance with this Agreement, JetBrains will provide (a) up to one hour per IDE Service of reasonable technical support regarding the initial installation and setup of that IDE Service, in accordance with the Documentation, and (b) reasonable support services regarding operational questions related to IDE Services during JetBrains’ normal business hours (10:00 am a.m. to 6:00 pm p.m. (GMT+1) on business days (excluding weekends and public holidays)), subject to Section 5.2. and Section 5.3. hereof. These support services shall be provided in response to requests sent via email to ▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ or via the online support request form available on JetBrains Website.

Basic Support. Subject to the Customer’s compliance with this Agreement, JetBrains will provide reasonable support services regarding operational questions related to IDE Services during JetBrains’ normal business hours (10:00 am to 6:00 pm (GMT+1) on business days (excluding weekends and public holidays)). These support services shall be provided in response to requests sent via email to ▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ or via the online support request form available on the JetBrains Website.