Common use of Basic Support Clause in Contracts

Basic Support. Subject to these terms and conditions and Customer's continued compliance herewith, the purchase of a Software License shall entitle Customer to receive "Basic Support", as defined from time to time by iGrafx in its sole and absolute discretion. As of the date hereof, Basic Support is defined by iGrafx to entitle Customer to receive (i) free-of-charge access to electronic web-based self-help (i.e. Knowledge Base and other online tools) and (ii) Technical Support by email during the Warranty Period. Such support is only available in respect of the most current Major Version of the Software. iGrafx will address requests on a reasonable efforts basis only and may not be able to resolve all problems or requests. iGrafx agrees to support the Software only if it is used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed. iGrafx reserves the right to change its Basic Support services at any time and from time to time, and without notice to Customer.

Basic Support. Subject to these terms and conditions and Customer's continued compliance herewith, the purchase of a Software License shall entitle Customer to receive "Basic Support", as defined from time to time by iGrafx in its sole and absolute discretion. As of the date hereof, Basic Support is defined by iGrafx to entitle Customer to receive (i) free-of-charge free­of­charge access to electronic web-based self-help web­based self­help (i.e. Knowledge Base and other online tools) and (ii) Technical Support by email during the Warranty Period. Such support is only available in respect of the most current Major Version of the Software. iGrafx will address requests on a reasonable efforts basis only and may not be able to resolve all problems or requests. iGrafx agrees to support the Software only if it is used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed. iGrafx reserves the right to change its Basic Support services at any time and from time to time, and without notice to Customer.

Basic Support. Subject to these terms and conditions and Customer's continued compliance herewith, the purchase of a Software License shall entitle Customer to receive "Basic Support", as defined from time to time by iGrafx in its sole and absolute discretion. As of the date hereof, Basic Support is defined by iGrafx to entitle Customer to receive (i) free-of-charge access to electronic web-based self-help (i.e. Knowledge Base base and other online tools) and (ii) email Technical Support by email during the Warranty Periodwarranty period. Such support is only available in respect of the most current Major Version version of the Software. iGrafx will address requests on a reasonable efforts basis only and may not be able to resolve all problems or requests. iGrafx agrees to support the Software only if it is used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed. iGrafx reserves the right to change its Basic Support services at any time and from time to time, and without notice to Customer.