Common use of Basic Support Clause in Contracts

Basic Support. If Customer has a question, issue or potential defect regarding a Product, Customer may email and phone Scriptel’s customer support team composed of software engineers during normal business hours. Scriptel’s Contact webpage provides the phone number, email address and hours of operation. Scriptel shall provide basic support by using com- mercially reasonable efforts to promptly answer calls and reply to emails within two business hours. Such basic support shall not include assistance related to issues caused by Customer’s change in its technology system. If, based on the interaction with Scriptel, Customer alleges a breach of the Warranty (defined in Section 7.2), Customer may: (a) request RapidCare Replacement Support under Section 7.4 below if such support is allocated to the applicable Product; or (b) submit a Warranty Claim in accordance with Section 7.4 below.

Basic Support. If Customer has a question, issue or potential defect regarding a Product, Customer may email and phone Scriptel’s customer support team composed of software engineers during normal business hours. Scriptel’s Contact webpage provides the phone number, email address and hours of operation. Scriptel shall provide basic support by using com- mercially commercially reasonable efforts to promptly answer calls and reply to emails within two business hours. Such basic support shall not include assistance related to issues caused by Customer’s change in its technology system. If, based on the interaction with Scriptel, Customer alleges a breach of the Warranty (defined in Section 7.2), Customer may: (a) request RapidCare Replacement Support under Section 7.4 below if such support is allocated to the applicable Product; or (b) submit a Warranty Claim in accordance with Section 7.4 below.