Call Answer Timeliness Clause Samples

Call Answer Timeliness. At least eighty percent (80%) of calls received by the CONTRACTOR’S customer service (during operating hours) during the measurement period were answered by a live voice within thirty (30) seconds. (See Section III.
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Call Answer Timeliness. Report the percentage of calls received by the member services call centers (during the member services operating hours) during the measurement year that were answered by a live voice within 30 seconds.
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Call Answer Timeliness. The percentage of calls answered by a live voice (during operating hours) within 30 seconds.
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Call Answer Timeliness. SPECIFICATION: the percentage of calls answered by a live voice (during operating hours). REQUIRED STANDARD: The PBM shall answer 80% of telephone calls by a live voice (during operating hours) within 30 seconds.
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Call Answer Timeliness. At least eighty percent (80%) of calls Five thousand ($5,000) dollars for each percentage point for which the standard is not met in each quarter received by the CONTRACTOR’S customer service (during operating hours) during the measurement period were answered by a live voice within thirty (30) seconds. (See Section 260B.)
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Call Answer Timeliness the average number of seconds elapsing before the Carrier connects a member's telephone call to its service representative.
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Related to Call Answer Timeliness

  • Timeliness Time is of the essence in this Agreement.

  • Optional Xactimate Response Attachment (Part 2)

  • Response Times ▇▇▇▇▇▇ Solutions shall be responsive and timely to technical support calls/inquires made by the Client. The Client will first make support inquires through their qualified system administrators to assure the policies and business practices of the Client are enforced prior to contacting ▇▇▇▇▇▇ Solutions. The timeliness of the response is dependent upon the severity of the issue/support problem, as defined below: The severity* of the issue/support problem shall determine the average problem resolution response time in any calendar month of the contract as follows: