Common use of Call-in Procedure Clause in Contracts

Call-in Procedure. The following call-in procedure shall apply in each facility as amended in the letters of understanding herein, or as amended locally by mutual agreement of the parties. The Employer shall maintain a list of all employees who wish to be called in for extra shifts (not in overtime). Each employee shall indicate her availability every four weeks on a schedule provided by the Employer (covering the same period as the posted schedule.) This availability sheet shall not change once it has been posted, unless mutually agreed. Failure to submit availability will result in those employees not being called in. Employees on the list who have indicated availability shall be called for each call-in in this order, and in order of facility seniority within each group: i. All Reduced Full-time and Regular Part Timers or in the case of the kitchen or recreation by classification. ii. All Casual Part Timers iii. Employees eligible for overtime who have indicated availability, in order of seniority. A call-in sheet will be completed for each call-in. Each call will be indicated on the call-in sheet, and how the call was answered, as either "worked," "no answer," or, "refused". If more than one shift is available, all available shifts will be offered to each employee (if qualified) and the employee may select which of those shifts she will accept, and the remaining shifts will be filled by continuing the call-in. If an employee indicates availability, and consistently is not available when called, the Employer may remove the employee from the call-in list for the next schedule. “Consistently not available,” shall mean a call-in is refused three times during the schedule. If a call-in is answered by another person or an answering machine, the Employer shall leave a message that a call-in is available and for what shift. The Employer will continue its efforts to fill the staff shortage. If an employee responds to a message and accepts the call-in prior to it being filled, she shall be assigned the vacancy. Many part-time staff have regularly scheduled shifts at multiple facilities covered by this agreement. Their first commitment is to those shifts. If an employee who was not scheduled to work and had indicated they were available is missed such employee shall either: i. If the call was made by a member of the bargaining unit, be offered the next call-in for which she is available. If the missed shift would have resulted in overtime, the employee may have the option of working one and one- half (1.5) times the amount of hours; however, all hours will be paid at the employee’s regular rate; no overtime rate will be paid, or ii. If the call was made by a management or office employee, the worker shall be scheduled to work as an extra at a time mutually agreed between the Employer and the Employee, and will be compensated according to the conditions of the call-in shift.

Call-in Procedure. The following “Call-In” refers to shifts that are not regularly scheduled and are assigned less than 14 days in advance of the shift start date. 1. For call-in procedure shall apply in each facility as amended in the letters of understanding hereinpurposes, or as amended locally by mutual agreement of the parties. The Employer shall maintain a list of all employees who wish to will be called in for extra shifts (not in overtimeaccordance with 22.11(C)(3) or 22.11(C)(4). Each Once an employee shall indicate her availability every four weeks accepts a shift(s), it cannot be cancelled by the employee unless prior authorization has been given by the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a schedule provided by the Employer (covering the same period as the posted schedule.) This availability sheet shall not change once it has been posted, unless mutually agreed. Failure to submit availability will result in those employees not being called in. Employees scheduled and on the list who have indicated availability shall be called for each a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in this ordershifts shall lose his/her seniority and his/her employment shall be terminated, and in order of facility seniority within each grouppursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. All Reduced Full-time and Regular Part Timers Shifts at Ventures, Downtown Centre or in the case of the kitchen or recreation by classificationemployment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. All Casual Part Timers iii. Employees eligible for overtime Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or other approved leave or to employees who have indicated availabilitynot advised of their availability for the shift to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, in order of seniority, provided the employee would not work in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is given. 4. A callThe parties agree to the following procedure to fill available hours not filled pursuant to sub-in sheet will be completed article 22.11(C)(3): The scheduling system availability at the time of the call for each call-in. Each call will location shall be indicated utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the call-in sheetscheduling system, and how the call was answered, as either "worked," "no answer," or, "refused". If more than one shift is available, all available shifts will be offered to each employee (if qualified) and provided that the employee may select which would not work two consecutive shifts that are in excess of those shifts she will accept, and thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the remaining shifts will available hours. b. STEP 2: Where the available hours cannot be filled by continuing utilizing the call-in. If an employee indicates availability, and consistently is not available when calledabove procedure, the Employer may remove available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the scheduling system, provided the employee from would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the call-in list for the next schedule. “Consistently not available,” shall mean a call-in is refused three times during the schedule. If a call-in is answered by another person or an answering machine, the Employer shall leave a message that a call-in is available and for what shift. The Employer will continue its efforts to fill the staff shortage. If an employee responds to a message and accepts the call-in prior to it being filled, she shall be assigned the vacancy. Many part-time staff have regularly scheduled shifts at multiple facilities covered by this agreement. Their first commitment is to those shifts. If an employee who was not scheduled to work and had indicated they were available is missed such employee shall either: i. If the call was made by a member of the bargaining unit, be offered the next call-in for which she is available. If the missed shift would have resulted in overtime, the employee may have the option of working one and one- half (1.5) times the amount of hours; however, all hours will be paid at the employee’s regular rate; no overtime rate will be paid, or ii. If the call was made by a management or office employee, the worker shall be scheduled to work as an extra at a time mutually agreed between the Employer and the Employee, and will be compensated according to the conditions of the call-in shift.

Call-in Procedure. The following “Call-In” refers to shifts that are not regularly scheduled and are assigned less than 14 days in advance of the shift start date. 1. For call-in procedure shall apply in each facility as amended in the letters of understanding hereinpurposes, or as amended locally by mutual agreement of the parties. The Employer shall maintain a list of all employees who wish to will be called in for extra shifts (not in overtimeaccordance with 22.11(C)(3) or 22.11(C)(4). Each Once an employee shall indicate her availability every four weeks accepts a shift(s), it cannot be cancelled by the employee unless prior authorization has been given by the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a schedule provided by the Employer (covering the same period as the posted schedule.) This availability sheet shall not change once it has been posted, unless mutually agreed. Failure to submit availability will result in those employees not being called in. Employees scheduled and on the list who have indicated availability shall be called for each a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in this ordershifts shall lose his/her seniority and his/her employment shall be terminated, and in order of facility seniority within each grouppursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. All Reduced Full-time and Regular Part Timers Shifts at Ventures, Downtown Centre or in the case of the kitchen or recreation by classificationemployment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. All Casual Part Timers iii. Employees eligible for overtime Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or other approved leave or to employees who have indicated availabilitynot advised of their availability for the shift to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, in order of seniority, provided the employee would not work in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is given. 4. A callThe parties agree to the following procedure to fill available hours not filled pursuant to sub-in sheet will be completed article 22.11(C)(3): TriCarm availability at the time of the call for each call-in. Each call will location shall be indicated utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the call-in sheetTriCarm system, and how the call was answered, as either "worked," "no answer," or, "refused". If more than one shift is available, all available shifts will be offered to each employee (if qualified) and provided that the employee may select which would not work two consecutive shifts that are in excess of those shifts she will accept, and thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the remaining shifts will available hours. b. STEP 2: Where the available hours cannot be filled by continuing utilizing the call-in. If an employee indicates availability, and consistently is not available when calledabove procedure, the Employer may remove available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee from would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the call-in list for the next schedule. “Consistently not available,” shall mean a call-in is refused three times during the schedule. If a call-in is answered by another person or an answering machine, the Employer shall leave a message that a call-in is available and for what shift. The Employer will continue its efforts to fill the staff shortage. If an employee responds to a message and accepts the call-in prior to it being filled, she shall be assigned the vacancy. Many part-time staff have regularly scheduled shifts at multiple facilities covered by this agreement. Their first commitment is to those shifts. If an employee who was not scheduled to work and had indicated they were available is missed such employee shall either: i. If the call was made by a member of the bargaining unit, be offered the next call-in for which she is available. If the missed shift would have resulted in overtime, the employee may have the option of working one and one- half (1.5) times the amount of hours; however, all hours will be paid at the employee’s regular rate; no overtime rate will be paid, or ii. If the call was made by a management or office employee, the worker shall be scheduled to work as an extra at a time mutually agreed between the Employer and the Employee, and will be compensated according to the conditions of the call-in shift.

Call-in Procedure. The following call‌ (a) Casual employees and regular part-in procedure shall apply in each facility as amended in the letters of understanding herein, or as amended locally by mutual agreement of the parties. The Employer shall maintain a list of all time employees who wish to be called in for extra casual shifts (not in overtime). Each employee shall indicate her must provide their availability every four weeks on a schedule provided by to the Employer in writing three times annually as follows: (covering the same 1) January 1 – 7 for period as the posted scheduleFebruary through May;‌ (2) May 1 – 7 for period June through September; and (3) September 1 – 7 for period October through January. (b) This Casual employees must provide reasonable availability sheet shall not change once it has been posted, unless mutually agreed. Failure to submit availability including nights and/or weekends. (c) Employees will result in those employees not being called in. Employees on the list who have indicated availability shall be called for each call-in in this order, and in order of facility seniority within each group: i. All Reduced Full-time and Regular Part Timers or in the case of the kitchen or recreation by classification. ii. All Casual Part Timers iii. Employees eligible for overtime who have indicated availability, and/or scheduled in order of seniority, regular part-time employees first and then casual employees. (d) Casual employees will only be pre-scheduled for shifts once regular part-time employees have been offered the shifts and provided no overtime results. (e) Casual and regular part-time employees may not change their stated availability once submitted, except in circumstances deemed acceptable to the Employer. (f) Casual employees who wish to be unavailable for a period in excess of two weeks must apply to the Employer in writing for an unpaid leave of absence a minimum of four weeks in advance of the start date of the desired leave. A callThe Employer will not unreasonably deny such requests for leave of absence. (g) Casual and regular part-in sheet time employees who submit availability must provide contact information where they can be reached two hours before and two hours into each shift for which they have stated availability. (h) If a casual employee fails to answer a call from the Employer during the two hours before and two hours into each shift for which he/she has stated availability, the Employer will move immediately to the next eligible casual employee on the seniority list. If a casual employee who does not answer a call during the two hours before and two hours into each shift for which he/she has stated availability does not call back within 30 minutes he/she will be completed for each call-in. Each deemed to have refused the shift. (i) A casual employee who answers a call and refuses an offer of a shift within his/her stated period of availability except as a result of legitimate illness or emergency will be indicated on deemed to have refused a shift. (j) A casual employee who refuses five shifts during the call-in sheet, and how availability period may be subject to termination but the call was answered, as either "worked," "no answer," or, "refused"Employer will have to show cause. If more than one shift is availablethe Employer intends to discuss lack of availability with an employee, all available that employee will have the right to a ▇▇▇▇▇▇▇ present as per Clause 7.7. (k) All calls for filing shifts will be offered to each employee (if qualified) and the employee may select which of those shifts she will accept, and the remaining shifts will be filled by continuing the call-in. If an employee indicates availability, and consistently is not available when called, the Employer may remove the employee from the call-recorded in list for the next schedule. “Consistently not available,” shall mean a call-in is refused three times during the schedulelog book. If a The call-in is answered by another person or an answering machine, log book will contain: (1) a copy of the Employer shall leave a message that a current seniority list; and (2) the current casual hours and overtime availability sheets. (l) The call-in is available and for what shift. The Employer log book will continue its efforts to fill record the staff shortage. If an following: (1) employee responds to a message and accepts called;‌ (2) name of person making the call-in prior to it being filled, she shall be assigned ; (3) shift left vacant; (4) date and time of call; (5) date and time the vacancy. Many part-time staff have regularly scheduled shifts at multiple facilities covered by this agreement. Their first commitment is to those shifts. If an employee who was not scheduled to work and had indicated they were available is missed such employee shall either: i. If the call was made by a member Employer became aware of the bargaining unitvacant shift; and (6) response to call (e.g. shift declined, be offered the next call-in for which she is available. If the missed no answer, shift would have resulted in overtimeaccepted). (m) Upon request, the employee may Union will have the option of working one and one- half (1.5) times the amount of hours; however, all hours will be paid at the employee’s regular rate; no overtime rate will be paid, or ii. If the call was made by a management or office employee, the worker shall be scheduled to work as an extra at a time mutually agreed between the Employer and the Employee, and will be compensated according access to the conditions of the call-in shiftlog book.

Call-in Procedure. The following (a) All call-ins will be made using a seniority based call-in list. (b) A system of rotating, descending order will be applied starting with the person immediately below the person on the list to accept the last call-in shift. (c) All call-ins must be accepted directly by the employee. (d) Any person on the call-in list who’s acceptance would result in overtime pay shall be by-passed until the entire list is exhausted and no other person is available. (e) If a full shift becomes available, it will be first offered to the senior person working the half shift (on the same shift). If the person working the half shift accepts the full shift, the call-in process shall be implemented to replace the half shift. If the half shift person refuses the full shift, the call-in procedure shall apply be implemented to replace the full shift. (f) Availability Sheets will be provided in conjunction when each facility as amended new four week schedule is posted. Such availability sheets will also be used in the letters of understanding herein, or as amended locally by mutual agreement of the partiesshift re-allocation. The Employer shall maintain a list of all employees who wish Each part time employee is required to be called available to the employer for a minimum of 24 hours per week. All part time employees will be required to identify shifts, in for extra shifts (not in overtime). Each employee shall indicate her availability every four weeks on a schedule provided by the Employer (covering the same period as the posted schedule.) This availability sheet shall not change once it has been postedaddition to their regularly scheduled shifts, unless mutually agreedthat they will be available to work if called. Failure to submit availability will accept such shifts or failure to show up for regular scheduled shifts shall be deemed as a refusal. Three refusals in a four week schedule may result in those employees not being called in. Employees on the list who have indicated availability shall be called for each call-in in this order, disciplinary measures and in order loss of facility seniority within each group: i. All Reduced Full-time and Regular Part Timers or in master scheduled shifts for an appropriate period of time, at which the case of the kitchen or recreation by classification. ii. All Casual Part Timers iii. Employees eligible for overtime who have indicated availability, in order of seniority. A call-in sheet employee will be completed for each call-in. Each call will be indicated remain only on the call-in sheet, and how the call was answered, as either "worked," "list. Once an employee has fulfilled their obligation to work 24 hours in a week no answer," or, "refused". If more than one shift is available, all available shifts refusals will be offered to each employee (if qualified) and the employee may select which of those shifts she will accept, and the remaining shifts will be filled by continuing the call-in. If an employee indicates availability, and consistently is not available when called, the Employer may remove the employee from the call-in list noted. 10:05 Overtime for the next schedule. “Consistently not available,” full time Employees shall mean a call-in is refused three times during the schedule. If a call-in is answered by another person or an answering machine, the Employer shall leave a message that a call-in is available and for what shift. The Employer will continue its efforts to fill the staff shortage. If an employee responds to a message and accepts the call-in prior to it being filled, she shall be assigned the vacancy. Many part-time staff have regularly scheduled shifts at multiple facilities covered by this agreement. Their first commitment is to those shifts. If an employee who was not scheduled to work and had indicated they were available is missed such employee shall either: i. If the call was made by a member of the bargaining unit, be offered the next call-in for which she is available. If the missed shift would have resulted in overtime, the employee may have the option of working one and one- half (1.5) times the amount of hours; however, all hours will be paid at the employeerate of time and one-half for all hours worked in excess of the normal scheduled shifts on an Employee’s regular rate; no overtime rate will be paidscheduled day off, or, in excess of 80 hours during any two (2) week pay period. ii. If 10:06 Employees shall take their breaks in the call was made staff room designated for that purpose unless that room is otherwise occupied by a management or office employee, the worker shall be scheduled to work as an extra at a time mutually agreed between mutual consent of the Employer and the EmployeeUnion. (a) A mutual is an exchange of off days or scheduled shifts between two (2) Employees. These exchanges shall not be used for the purpose of altering the master schedule. Each request for exchanges must be submitted in writing, signed by both Employees to their immediate supervisor. Approval for weekend exchanges must be received by 4:00 p.m. on Thursday prior to that weekend. Such requests shall not result in overtime payment nor be arbitrarily refused. (b) Mutual exchanges shall be limited to two (2) exchanges per Employee per four (4) week schedule, and any such approved mutual exchange may not be mutualed again. A mutual exchange shall not result in overtime payment notwithstanding Article 10.02 (d). (c) Mutual exchanges may involve the exchange of “weekend” shifts for “week day” shifts. However, employees are reminded of their obligation under Article 10:02 (e) regarding the expected number of weekends worked during the calendar year. 10:08 Reallocated Shifts (a) Shifts that are known to be available prior to the schedule being posted will be compensated according scheduled by seniority beginning with the most senior and scheduled in descending order and with regard to the conditions of availability form on file with the call-in shift.employer. Staff will not have the right to refuse such shifts. When ever possible, the employer shall apply the principals under Article 10:02

Call-in Procedure. “Call-In” refers to shifts that are not regularly scheduled and are assigned less than 14 days in advance of the shift start date. 1. For call-in purposes, employees will be called in accordance with 22.11(C)(3) or 22.11(C)(4). Once an employee accepts a shift(s), it cannot be cancelled by the employee unless prior authorization has been given by the Manager. (i.) The following parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in shifts shall lose their seniority and their employment shall be terminated, pursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or other approved leave or to employees who have not advised of their availability for the shift to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call-in procedure shall apply in each facility as amended in sub-article 22.11(C)(4) offer the letters of understanding herein, or as amended locally by mutual agreement of hours to employees already scheduled to work fewer hours that day at the parties. The Employer shall maintain a list of all employees who wish to be called in for extra shifts (not in overtime). Each employee shall indicate her availability every four weeks on a schedule provided by the Employer (covering the same period as the posted schedule.) This availability sheet shall not change once it has been posted, unless mutually agreed. Failure to submit availability will result in those employees not being called in. Employees on the list who have indicated availability shall be called for each call-in in this order, and in order of facility seniority within each group: i. All Reduced Full-time and Regular Part Timers or in the case of the kitchen or recreation by classification. ii. All Casual Part Timers iii. Employees eligible for overtime who have indicated availabilitylocation, in order of seniority, provided the employee would not work in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is given. 4. A callThe parties agree to the following procedure to fill available hours not filled pursuant to sub-in sheet will be completed article 22.11(C)(3): The scheduling system availability at the time of the call for each call-in. Each call will location shall be indicated utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the call-in sheetscheduling system, and how the call was answered, as either "worked," "no answer," or, "refused". If more than one shift is available, all available shifts will be offered to each employee (if qualified) and provided that the employee may select which would not work two consecutive shifts that are in excess of those shifts she will accept, and thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the remaining shifts will available hours. b. STEP 2: Where the available hours cannot be filled by continuing utilizing the call-in. If an employee indicates availability, and consistently is not available when calledabove procedure, the Employer may remove available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the scheduling system, provided the employee from would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the call-in list for the next schedule. “Consistently not available,” shall mean a call-in is refused three times during the schedule. If a call-in is answered by another person or an answering machine, the Employer shall leave a message that a call-in is available and for what shift. The Employer will continue its efforts to fill the staff shortage. If an employee responds to a message and accepts the call-in prior to it being filled, she shall be assigned the vacancy. Many part-time staff have regularly scheduled shifts at multiple facilities covered by this agreement. Their first commitment is to those shifts. If an employee who was not scheduled to work and had indicated they were available is missed such employee shall either: i. If the call was made by a member of the bargaining unit, be offered the next call-in for which she is available. If the missed shift would have resulted in overtime, the employee may have the option of working one and one- half (1.5) times the amount of hours; however, all hours will be paid at the employee’s regular rate; no overtime rate will be paid, or ii. If the call was made by a management or office employee, the worker shall be scheduled to work as an extra at a time mutually agreed between the Employer and the Employee, and will be compensated according to the conditions of the call-in shift.

Call-in Procedure. The following Where a shift becomes available during the period of the posted schedule, the Employer will attempt to fill the vacant shift using the call-in procedure shall apply in each facility as amended in list, if it intends to fill the letters of understanding herein, or as amended locally by mutual agreement of the partiesshift. The Employer shall maintain a list of all employees who wish to be called in for extra shifts (not in overtime). Each employee shall indicate her availability every four weeks on a schedule provided by the Employer (covering the same period as the posted schedule.) This availability sheet shall not change once it has been posted, unless mutually agreed. Failure to submit availability will result in those employees not being called in. Employees on the list who have indicated availability shall be called for each call-in in this order, and in order of facility seniority within each group: i. All Reduced Full-time and Regular Part Timers or in the case of the kitchen or recreation by classification. ii. All Casual Part Timers iii. Employees eligible for overtime employees who have indicated availabilityare scheduled to work fewer than seventy-five (75) hours who are willing to work additional shifts, Part-time employees in order of seniority. A call-in sheet will be completed for each call-in. Each call will be indicated Employees on the call-in sheetlist are to be available for call- ins for all three shifts. It is agreed that prior to calling in on the Part-time list, and how the call was answered, as either "worked," "no answer," or, "refused". If more any Full- time employees who are regularly working less than one shift is available, all available shifts seventy-five (75) hours in a pay period will be offered the shift provided no overtime costs are incurred. The next employee to each employee (if qualified) and the employee may select which of those shifts she will accept, and the remaining shifts be called will be filled by continuing the Part-time employee on the call in list who is scheduled to work less than seventy-five (75) hours who is qualified to do the work available, provided no overtime costs are incurred. Should that person not be able to accept the call-in. If an in the next most senior Part-time employee indicates availability, and consistently is not available when called, the Employer may remove the employee from on the call-in list for who is able to do the next schedulework required shall be called and so on until the shift is filled, provide no overtime costs are incurred. “Consistently not available,” shall mean a call-in is refused three times during Where the schedule. If a call-in is answered by another person or an answering machine, the Employer shall leave a message that a call-in is available and for what shift. The Employer will continue its efforts employer still deems it necessary to fill the staff shortage. If an employee responds to a message and accepts the call-in prior to it being filledshift, she shall be assigned the vacancy. Many partFull-time staff have employees, regularly scheduled shifts at multiple facilities covered by this agreement. Their first commitment is to those shifts. If an employee who was not scheduled to work and had indicated they were available is missed such employee shall either: i. If the call was made by seventy-five (75) hours in a member of the bargaining unit, be offered the next call-in for which she is available. If the missed shift would have resulted in overtime, the employee may have the option of working one and one- half (1.5) times the amount of hours; however, all hours pay period will be paid the last person called starting with the Full-time employee with the highest seniority. Full-time employees will be placed at the employee’s regular rate; no overtime rate will be paid, or ii. If the call was made by a management or office employee, the worker shall be scheduled to work as an extra at a time mutually agreed between the Employer and the Employee, and will be compensated according to the conditions bottom of the call-in shiftlist and will only be called if Part-time employees are not available.

Call-in Procedure. The following Call-In" refers to shifts that are not regularly scheduled and are assigned less than 14 days in advance of the shift start date. 1. For call-in procedure shall apply in each facility as amended in the letters of understanding hereinpurposes, or as amended locally by mutual agreement of the parties. The Employer shall maintain a list of all employees who wish to will be called in for extra shifts (not in overtimeaccordance with 22.ll(C)(3) or 22.ll(C)(4). Each Once an employee shall indicate her availability every four weeks accepts a shift(s), it cannot be cancelled by the employee unless prior authorization has been given by the Manager. i. The parties recognize that substitute employees are expected to regularly cover absences on a schedule provided by the Employer (covering the same period as the posted schedule.) This availability sheet shall not change once it has been posted, unless mutually agreed. Failure to submit availability will result in those employees not being called in. Employees scheduled and on the list who have indicated availability shall be called for each a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in this ordershifts shall lose his/her seniority and his/her employment shall be terminated, and in order of facility seniority within each grouppursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days' notice shall be filled as follows: i. All Reduced Full-time and Regular Part Timers Shifts at Ventures, Downtown Centre or in the case of the kitchen or recreation by classificationemployment Supports shall be filled pursuant to sub article 22.ll(C)(3). ii. All Casual Part Timers iii. Employees eligible for overtime Shifts in all other areas shall be filled pursuant to sub-article 22.ll(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or othE;!r approved leave or to employees who have indicated availabilitynot advised of their availability for the shift to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call­ in procedure in sub-article 22.ll(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, in order of seniority, provided the employee would not work in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is given. 4. A callThe parties agree to the following procedure to fill available hours not filled pursuant to sub-in sheet will be completed article 22. ll(C)(3): TriCarm availability at the time of the call for each call-in. Each call will location shall be indicated utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP l:ln the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the call-in sheetTriCarm system, and how the call was answered, as either "worked," "no answer," or, "refused". If more than one shift is available, all available shifts will be offered to each employee (if qualified) and provided that the employee may select which would not worktwo consecutive shifts that are in excess of those shifts she will accept, and thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the remaining shifts will be filled by continuing the call-in. If an employee indicates availability, and consistently is not available when called, the Employer may remove the employee from the call-in list for the next schedule. “Consistently not available,” shall mean a call-in is refused three times during the schedule. If a call-in is answered by another person or an answering machine, the Employer shall leave a message that a call-in is available and for what shift. The Employer will continue its efforts to fill the staff shortage. If an employee responds to a message and accepts the call-in prior to it being filled, she shall be assigned the vacancy. Many part-time staff have regularly scheduled shifts at multiple facilities covered by this agreement. Their first commitment is to those shifts. If an employee who was not scheduled to work and had indicated they were available is missed such employee shall either: i. If the call was made by a member of the bargaining unit, be offered the next call-in for which she is available. If the missed shift would have resulted in overtime, the employee may have the option of working one and one- half (1.5) times the amount of hours; however, all hours will be paid at the employee’s regular rate; no overtime rate will be paid, or ii. If the call was made by a management or office employee, the worker shall be scheduled to work as an extra at a time mutually agreed between the Employer and the Employee, and will be compensated according to the conditions of the call-in shift.

Call-in Procedure. The following callCall-in procedure shall apply in each facility is defined as amended in the letters of understanding herein, or as amended locally by mutual agreement of the partiesan employee called into work to replace another absent employee. The Employer shall maintain a list of all employees who wish to be called in available for extra shifts (not in overtime). Each employee shall indicate her availability every four weeks on a schedule provided by the Employer (covering the same period as the posted schedule.) This availability sheet shall not change once it has been posted, unless mutually agreed. Failure to submit availability will result in those employees not being called incasual call-ins. Employees on the call-in list who have indicated availability shall be called for each call-in in this order, and in order of facility seniority within each group: i. All Reduced Full-time and Regular Part Timers or in beginning with the case of most senior employee until the kitchen or recreation by classification. ii. All Casual Part Timers iii. Employees eligible for overtime who have indicated availability, in order of seniority. A call-in sheet will be completed for each call-instaff shortage is filled. Each call will be indicated on the that call-in sheetsheet as to “worked", and how the call was answered, as either "worked," "no answer," or, or "refused". If more than one shift is available, all available shifts Succeeding call-ins will be offered commence with the person listed below the last person to each employee (if qualified) and accept the employee may select which of those shifts she will acceptcall, and so on, on a rotational basis. "No answer" and if “refused” shall be counted as "worked" for the remaining shifts will be filled by continuing the call-in. If an employee indicates availability, and consistently is not available when called, the Employer may remove the employee from the purpose of call-in list for the next schedule. “Consistently not available,” shall mean a call-in is refused three times during the schedule. If a call-in is answered by another person or an answering machine, the Employer shall leave a message that a call-in is available and for what shiftrotation. The Employer will continue its efforts to fill the staff shortage. If shall by-pass an employee responds to a message and accepts on the call-in prior to it being filled, she shall list who would be assigned the vacancyeligible for overtime premium if called into work until such time as all employees who are available would be eligible for overtime pay. Many part-time staff have regularly scheduled shifts at multiple facilities covered by this agreementshifts. Their first commitment is to those shifts. If an employee The Employer shall maintain a list of employees who was wish to be available for casual call-ins. Employees who do not scheduled wish to work and had indicated they were be called-in may remove their names from the list. Employees who are not available is missed such employee shall either: i. If for short periods of time may indicate on the call was made by list, in writing, their availability. Employees on the list who refuse a member of the bargaining unit, be offered the next call-in for which she is available. If the missed shift would have resulted in overtime, the employee may have the option of working one and one- half three (1.53) times in a three (3) month period or less shall have their names removed from the amount of hours; however, all hours will be paid at list for the employee’s regular rate; no overtime rate will be paid, or iifollowing six (6) week period. If the call was made by a management or office employee, the worker Call in opportunities shall be scheduled done in the following order: 1. Straight time by seniority within the required classification. 2. Overtime by seniority within the required classification. 3. Straight time, bargaining unit wide, by seniority, for those trained in the required classification. 4. Overtime, bargaining unit wide, by seniority, for those trained in the required classification. Opportunities provided by the employer for employees to work as an extra at a time mutually agreed between the Employer and the Employee, and will be compensated according to the conditions of the call-trained in shiftother classifications shall be offered by seniority.

Call-in Procedure. The following callCall-in procedure shall apply in each facility is defined as amended in the letters of understanding herein, or as amended locally by mutual agreement of the partiesan employee called into work to replace another absent employee. The Employer shall maintain a list of all employees who wish to be called in available for extra shifts (not in overtime). Each employee shall indicate her availability every four weeks on a schedule provided by the Employer (covering the same period as the posted schedule.) This availability sheet shall not change once it has been posted, unless mutually agreed. Failure to submit availability will result in those employees not being called incasual call-ins. Employees on the call-in list who have indicated availability shall be called for each call-in in this order, and in order of facility seniority within each group: i. All Reduced Full-time and Regular Part Timers or in beginning with the case of most senior employee until the kitchen or recreation by classification. ii. All Casual Part Timers iii. Employees eligible for overtime who have indicated availability, in order of seniority. A call-in sheet will be completed for each call-instaff shortage is filled. Each call will be indicated on the that call-in sheetsheet as to “worked", and how the call was answered, as either "worked," "no answer," or, or "refused". If more than one shift is available, all available shifts Succeeding call-ins will be offered commence with the person listed below the last person to each employee (if qualified) and accept the employee may select which of those shifts she will acceptcall, and so on, on a rotational basis. "No answer" and if “refused” shall be counted as "worked" for the remaining shifts will be filled by continuing the call-in. If an employee indicates availability, and consistently is not available when called, the Employer may remove the employee from the purpose of call-in list for the next schedule. “Consistently not available,” shall mean a call-in is refused three times during the schedule. If a call-in is answered by another person or an answering machine, the Employer shall leave a message that a call-in is available and for what shiftrotation. The Employer will continue its efforts to fill the staff shortage. If shall by- pass an employee responds to a message and accepts on the call-in prior to it being filled, she shall list who would be assigned the vacancyeligible for overtime premium if called into work until such time as all employees who are available would be eligible for overtime pay. Many part-time staff have regularly scheduled shifts at multiple facilities covered by this agreementshifts. Their first commitment is to those shifts. If an employee The Employer shall maintain a list of employees who was wish to be available for casual call-ins. Employees who do not scheduled wish to work and had indicated they were be called-in may remove their names from the list. Employees who are not available is missed such employee shall either: i. If for short periods of time may indicate on the call was made by list, in writing, their availability. Employees on the list who refuse a member of the bargaining unit, be offered the next call-in for which she is available. If the missed shift would have resulted in overtime, the employee may have the option of working one and one- half three (1.53) times in a three (3) month period or less shall have their names removed from the amount of hours; however, all hours will be paid at list for the employee’s regular rate; no overtime rate will be paid, or iifollowing six (6) week period. If the call was made by a management or office employee, the worker Call in opportunities shall be scheduled done in the following order: 1. Straight time by seniority within the required classification. 2. Overtime by seniority within the required classification. 3. Straight time, bargaining unit wide, by seniority, for those trained in the required classification. 4. Overtime, bargaining unit wide, by seniority, for those trained in the required classification. Opportunities provided by the employer for employees to work as an extra at a time mutually agreed between the Employer and the Employee, and will be compensated according to the conditions of the call-trained in shiftother classifications shall be offered by seniority.

Call-in Procedure. The following callmanner in which employees shall be called to work shall be as follows: a) The Employer shall maintain both: i) a master seniority list which shall include all part-time, casual and full-time employees employed by the Employer listed in procedure descending order of their seniority within their status; and ii) a classification registry for each job classification in which part-time, casual and full-time employees may be used. Each classification registry shall apply list those part-time, casual and full-time employees who have been qualified to work in each facility as amended that job classification in descending order of seniority by status. b) The Employer shall notify only those employees who are qualified and registered in the letters of understanding herein, or as amended locally by mutual agreement of classification registry applicable to the partieswork required to be done. The Employer shall maintain a list of all employees who wish commence by notifying the most senior employee in the classification registry that the shift would not push into overtime. Additional hours up to be called in for extra shifts (not in overtime). Each employee shall indicate her availability every four weeks on a schedule provided by the Employer (covering the same period as the posted schedule.) This availability sheet shall not change once it has been posted, unless mutually agreed. Failure to submit availability will result in those employees not being called in. Employees on the list who have indicated availability allowable straight-time maximum shall be called for each call-offered to employees by seniority in in this the following sequential order, and in order of facility seniority within each group: i. All Reduced i) Full-time employees ii) Part-time employees iii) Casual employees c) All such notifications shall be recorded and Regular Part Timers or maintained showing the name of the employee notified, the time the shift was created, the time that the notification was delivered, the job required to be done, and the employee that accepts the shift. In the event of a dispute, the Union shall have reasonable access to the information and shall be entitled to make copies. d) The Employer shall then contact the next most senior employee registered in that job classification where it does not push them into overtime and so on until an employee is found who is ready, willing and able to work. e) When an employee is notified through the electronic system, the notification shall be offered in the case of following sequence: i) Where a vacancy is known less than 4 hours in advance, the kitchen or recreation by classificationemployee shall have 5 minutes to respond, before the shift(s) is offered to the next employee on the registry. All employees that have been offered the shift will have visibility within the app to accept the shift until another employee that has been offered the shift accepts it. ii. All Casual Part Timers iii. Employees eligible for overtime who have indicated availability, in order of seniority. A call-in sheet will be completed for each call-in. Each call will be indicated on the call-in sheet, and how the call was answered, as either "worked," "no answer," or, "refused". If ) Where a vacancy is known more than one shift is available, all available shifts will be offered to each employee (if qualified) 4 hours in advance and the employee may select which of those shifts she will accept, and the remaining shifts will be filled by continuing the call-in. If an employee indicates availability, and consistently is not available when called, the Employer may remove the employee from the call-in list for the next schedule. “Consistently not available,” shall mean a call-in is refused three times during the schedule. If a call-in is answered by another person vacation or an answering machine, the Employer shall leave a message that a call-in is available and for what shift. The Employer will continue its efforts to fill the staff shortage. If an employee responds to a message and accepts the call-in prior to it being filled, she shall be assigned the vacancy. Many part-time staff have regularly scheduled shifts at multiple facilities covered by this agreement. Their first commitment is to those shifts. If an employee who was not scheduled to work and had indicated they were available is missed such employee shall either: i. If the call was made by a member of the bargaining unit, be offered the next call-in for which she is available. If the missed shift would have resulted in overtimeabsence coverage, the employee may shall have 10 minutes to respond, before the option of working one and one- half (1.5shift(s) times the amount of hours; however, all hours will be paid at the employee’s regular rate; no overtime rate will be paid, or ii. If the call was made by a management or office employee, the worker shall be scheduled to work as an extra at a time mutually agreed between the Employer and the Employee, and will be compensated according is offered to the conditions next employee on the registry. All employees that have been offered the shift will have visibility within the app to accept the shift until another employee that has been offered the shift accepts it. iii) Where a vacancy is backfilling a vacation or leave of absence the call-employee shall have 20 minutes to respond, before the shift(s) is offered to the next employee on the registry. All employees that have been offered the shift will have visibility within the app to accept the shift, until another employee that has been offered the shift accepts it. iv) All communications regarding work shift(s) shall include the following in shift.the message: