Call Quality. Customer may only request one MOS score credit per month. Customer must make a request in writing (e-mail or fax) to the Verizon Account Team for a credit within 15 days of the end of the month for which an SLA credit is due with the MOS Call Quality reports. MOS reports are available at the end of a month via the Verizon Enterprise Center (“VEC”) customer portal.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement