Common use of Call Quality Clause in Contracts

Call Quality. The UCCaaS Call Quality SLA metric uses a Mean Opinion Score (“MOS”) speech assessment model that is based on Jitter, Latency and Packet Loss. Upon Customer’s request, Verizon will provide a Call Quality report at the end of a month.

Call Quality. The UCCaaS Call Quality SLA metric uses a the industry standard Mean Opinion Score (“MOS”) speech assessment model that is measures the impact of impairments in an IP based on Jitter, Latency and Packet Lossnetwork. Upon Customer’s request, Verizon will provide a The Call Quality MOS report at can be accessed through the end Verizon Enterprise Center portal and will be available on the first day of a the month and provides statistics for the previous month.