Common use of Call Quality Clause in Contracts

Call Quality. Customer must make a request in writing (e-mail or fax) to the Verizon Account Team for a credit within [**] of the end of the month for which an SLA credit is due with the following information: • MOS Call Quality reports are available at the end of a month via a web portal provided by Verizon. • MOS reports are available by codec level. • Customer may only request one MOS score credit for per month per Site.

Call Quality. Customer must make a request in writing (e-mail or fax) to the Verizon Account Team for a credit within [**] fifteen (15) days of the end of the month for which an SLA credit is due with the following information: • MOS Call Quality reports are available at the end of a month via a web portal provided by Verizon. • MOS reports are available by codec level. • Customer may only request one MOS score credit for per month per Site.