Common use of Change Management System Clause in Contracts

Change Management System. Service Provider’s responsibilities include: 1. Develop and implement a standardized method and procedure for the efficient and effective handling of all Changes (an overall Change Management process), including the Change Advisory Boards (CAB) to manage Changes to the Services, subject to approval from DIR, in a way that minimizes risk exposure and maximizes availability of the Services. 2. Deploy tools and processes to automate the recording, assessing, scheduling, documenting, tracking, and reporting on Changes to the environment. 3. Integrate the Change Management System with Service Provider’s other Service Management processes and systems, including Incident Management, Problem Management, Asset/Inventory Management, Configuration Management, Release Management and IT Service Continuity Management. 3.1. Integrate Change Management tools to the CMS / CMDB. 4. Provide access to the Change Management System, including associated tools, to other Service Component Provider(s), DIR, DIR Customers, and authorized Third Party Vendors; which access shall include all appropriate and required licenses and/or interfaces. 5. Enable data exchange between the Change Management Systems and the change management systems of other Service Component Provider(s), DIR Customers and designated Third Party Vendors, as directed by DIR. 6. Limit access to the Change Management System and tools to the agreed levels (e.g. by DIR Customer) for the type of Authorized Users who require access to the systems. 7. Provide for logging all modifications to Change Records, to provide full tracking, audit trail and change control at the named-user level. 8. Provide Service Provider personnel, other Service Component Provider(s) personnel, DIR, DIR Customers and authorized Third Party Vendors with appropriate training in using the Change Management System, tools and processes. 9. Provide a standard RFC form that will be used to request Changes and that will remain in use throughout the life of the change until formal closure as called for by the Change Management Process, and that will include the following information at a minimum: 9.1. A unique identifier for the Change. 9.2. A description of the Change. 9.3. The purpose and justification for the Change (including information about the impact of not implementing the Change). 9.4. A list of Service(s), DIR Customer Applications, Authorized User(s), and Third Party Vendor(s) potentially affected by the Change. 9.5. A list of items to be changed and/or affected by the Change. 9.6. The category of the Change. 9.7. The priority of the Change. 9.8. Details of the assessment conducted for the Change. 9.9. Change authority / approver. 9.10. Date / time of change approval.