Common use of Change Request Management Clause in Contracts

Change Request Management. A Change Request will be raised based on the need to change a system baseline or the need to cater to a new requirement. The system baseline is the agreed/delivered functionality of the system as set forth in the Program Specifications. Planet Payment will advise Acquirer on the Change Management process that is to be followed at the time of requesting change to system baseline or to address a new requirement. With the exception of new business related change request which will be submitted by Acquirer, Planet Payment will arrange for other change requests. The following are examples of change requests: · Development of a new Acquirer business or Acquirer operations report from an existing system (Acquirer) * Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. · Application system or service enhancements to cater to a new requirement from Acquirer (Acquirer) · Proposed changes to the specific implementation of Acquirer Program for Acquirer (Planet Payment) comprising material modifications or deletions to the functionality of the services. The following shall not require a change request by Planet Payment for the purposes of this Agreement. Changes by Planet Payment in the following circumstances. · As may be necessary on an emergency basis to maintain the continuity of the services. · If the proposed change is de minimis · Changes necessary to implement the twice yearly Card Association compliance changes and any other changes mandated by the Card Associations. · Routine patches and bug fixes