Common use of Code of Banking Practice Clause in Contracts

Code of Banking Practice. (1) As part of our commitment to customer service, we have adopted the Code of Banking Practice. This is a self-regulatory code which aims to ▇▇▇▇▇▇ good relations between banks and customers, and to promote good banking practice. The Code of Banking Practice applies to banking services provided to customers who are "individuals" or "small businesses" as defined in it. We will comply with the Code of Banking Practice, where it applies to the banking services we provide to you. (2) If the Code of Banking Practice applies we are required to provide you with certain information. You will find this information in this document, and on request. In particular, you will find information regarding: (a) our obligations regarding the confidentiality of your information; (b) complaints; (c) what to do when you are in financial difficulty; and (d) the importance of you reading the terms and conditions applying to any banking service we provide to you. (3) Clauses 50(4) to (6) apply to the extent that the Code of Banking Practice applies to this document. (4) If you have any complaints in relation to this document please contact: Complaints Officer - Head of Compliance BOQ Specialist GPO Box 2539 Sydney NSW 2001 (5) If we are unable to resolve your complaint you may contact: Financial Ombudsman Service GPO Box 3 Melbourne VIC 3001 ▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇. (6) We understand that some situations can bring about financial stress, including illness or injury and changes to employment. If you are experiencing financial difficulties please contact us to discuss options and solutions.

Code of Banking Practice. (1) As part of our commitment to customer service, we have adopted the Code of Banking Practice. This is a self-regulatory code which aims to ▇▇▇▇▇▇ good relations between banks and customers, and to promote good banking practice. The Code of Banking Practice applies to banking services provided to customers who are "individuals" or "small businesses" as defined in it. We will comply with the Code of Banking Practice, where it applies to the banking services we provide to you. (2) If the Code of Banking Practice applies we are required to provide you with certain information. You will find this information in this document, and on request. In particular, you will find information regarding: (a) our obligations regarding the confidentiality of your information; (b) complaints; (c) what to do when you are in financial difficulty; and (d) the importance of you reading the terms and conditions applying to any banking service we provide to you. (3) Clauses 50(420(4) to (6) apply to the extent that the Code of Banking Practice applies to this document. (4) If you have any complaints in relation to this document or an agreement please contact: Complaints Officer - Head of Compliance BOQ Specialist GPO Box 2539 Sydney NSW 2001 (5) If we are unable to resolve your complaint you may contact: Financial Ombudsman Service GPO Box 3 Melbourne VIC 3001 ▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇. (6) We understand that some situations can bring about financial stress, including illness or injury and changes to employment. If you are experiencing financial difficulties please contact us to discuss options and solutions.

Code of Banking Practice. (1) As part of our commitment to customer service, we have adopted the Code of Banking Practice. This is a self-regulatory code which aims to ▇▇▇▇▇▇ good relations between banks and customers, and to promote good banking practice. The Code of Banking Practice applies to banking services provided to customers who are "individuals" or "small businesses" as defined in it. We will comply with the Code of Banking Practice, where it applies to the banking services we provide to you. (2) If the Code of Banking Practice applies we are required to provide you with certain information. You will find this information in this document, and on request. In particular, you will find information regarding: (a) our obligations regarding the confidentiality of your information; (b) complaints; (c) what to do when you are in financial difficulty; and (d) the importance of you reading the terms and conditions applying to any banking service we provide to you. (3) Clauses 50(452(4) to (6) apply to the extent that the Code of Banking Practice applies to this document. (4) If you have any complaints in relation to this document please contact: Complaints Officer - Head of Compliance BOQ Specialist GPO Box 2539 Sydney NSW 2001 (5) If we are unable to resolve your complaint you may contact: Financial Ombudsman Service GPO Box 3 Melbourne VIC 3001 ▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇. (6) We understand that some situations can bring about financial stress, including illness or injury and changes to employment. If you are experiencing financial difficulties please contact us to discuss options and solutions.