Common use of Communicating Dissatisfaction Clause in Contracts

Communicating Dissatisfaction. All complaints relating to the services provided to «Agency_Name» including, expected level of support versus actual support delivered and personnel involved in delivering or administering the services are to be conveyed to the KCFC Director of Technology Services in writing; email is a sufficient method to fulfill this requirement. Issues that involve the Director of Technology Services are to be reported to the Kenton County Administrator in writing; email is a sufficient method to fulfill this requirement. 2.1 Overview The «Agency_Name» responsibilities in support of this agreement are as follows:  Be familiar with the KCFC information security policies and procedures for governing the acceptable use of information and communication technologies and adhere to same policies and procedures  Be willing and available to provide critical information within 1 hour of logging a request with the KCFC Technology Services Department for any urgent matters  Follow appropriate notification procedures for contacting KCFC Technology Services in order to receive the levels of service outlined in this document using the defined processes for requesting help and services  Responding to inquiries from KCFC Technology Services staff responsible for resolving incidents and handling requests for service

Communicating Dissatisfaction. All complaints relating to the services provided to «Agency_Name» Kenton County Clerk including, expected level of support versus actual support delivered and personnel involved in delivering or administering the services are to be conveyed to the KCFC Director of Technology Services in writing; email is a sufficient method to fulfill this requirement. Issues that involve the Director of Technology Services are to be reported to the Kenton County Administrator in writing; email is a sufficient method to fulfill this requirement.. Agency Name Responsibilities 2.1 Overview The «Agency_Name» Kenton County Clerk responsibilities in support of this agreement are as follows:  Be familiar with the KCFC information security policies and procedures for governing the acceptable use of information and communication technologies and adhere to same policies and procedures  Be willing and available to provide critical information within 1 hour of logging a request with the KCFC Technology Services Department for any urgent matters  Follow appropriate notification procedures for contacting KCFC Technology Services in order to receive the levels of service outlined in this document using the defined processes for requesting help and services  Responding to inquiries from KCFC Technology Services staff responsible for resolving incidents and handling requests for service

Communicating Dissatisfaction. All complaints relating to the services provided to «Agency_Name» (Supported Agency) including, expected level of support versus actual support delivered and personnel involved in delivering or administering the services are to be conveyed to the KCFC Director of Technology Services in writing; email is a sufficient method to fulfill this requirement. Issues that involve the Director of Technology Services are to be reported to the Kenton County Administrator in writing; email is a sufficient method to fulfill this requirement. 2.1 Overview The «Agency_Name» (Supported Agency) responsibilities in support of this agreement are as follows:  • Be familiar with the KCFC information security policies and procedures for governing the acceptable use of information and communication technologies and adhere to same policies and procedures  • Be willing and available to provide critical information within 1 hour of logging a request with the KCFC Technology Services Department for any urgent matters  • Follow appropriate notification procedures for contacting KCFC Technology Services in order to receive the levels of service outlined in this document using the defined processes for requesting help and services  • Responding to inquiries from KCFC Technology Services staff responsible for resolving incidents and handling requests for service