Communication with the Department Clause Samples

Communication with the Department. The MCO must acknowledge receipt of the Department’s written, electronic, or telephonic information requests as expeditiously as the matter requires or no later than two (2) business days after receipt of the request from the Department. The MCO’s information request acknowledgment must include a planned date of information request resolution. A detailed resolution summary advising the Department of the MCO’s action and resolution must be rendered to the Department in the format requested. The Department’s urgent information requests such as issues involving legislative inquiries, inquiries from other governmental bodies, or urgent inquiries as determined by the Department, must be given priority by the MCO and completed in accordance with the information request or instructions from the Department. The Department will provide guidance with respect to any necessary deadlines or other requirements. A resolution summary, as described by the Department, must be submitted to the Department. MCO’s failure to communicate complete, meaningful, and timely responses to all Department’s information requests may result in remedies as described in Article II, Section 6 and Appendix F of this contract.
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Communication with the Department. A. The Contractor shall meet and/or communicate regularly with the Department as requested by the Department to discuss processes, performance, and issues that may arise during the term of this contract. B. The Contractor shall cooperate fully with any data collection and evaluation activities, performance analysis, contract monitoring activities, quality assurance reviews, or audits carried out by the Department in connection with the requirements and services performed under this Contract. C. The Contractor shall respond to requests from the Department within two (2) business days after the request is made.
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Communication with the Department. 1.9.1. The Contractor shall enable all Contractor staff to exchange documents and electronic files with the Department staff in formats compatible with the Department’s systems. The Department currently uses Microsoft Office 2016 and/or Microsoft Office 365 for PC. If the Contractor uses a compatible program, then the Contractor shall ensure that all documents or files delivered to the Department are completely transferrable and reviewable, without error, on the Department’s systems. 1.9.2. The Department will use a transmittal process to provide the Contractor with official direction within the scope of the Contract. The Contractor shall comply with all direction contained within a completed transmittal. For a transmittal to be considered complete, it must include, at a minimum, all of the following: 1.9.2.1. The date the transmittal will be effective. 1.9.2.2. Direction to the Contractor regarding performance under the Contract. 1.9.2.3. A due date or timeline by which the Contractor shall comply with the direction contained in the transmittal. 1.9.2.4. The signature of the Department employee who has been designated to sign transmittals. 1.9.2.4.1. The Department will provide the Contractor with the name of the person it has designated to sign transmittals on behalf of the Department, who will be the Department’s primary designee. The Department will also provide the Contractor with a list of backups who may sign a transmittal on behalf of the Department if the primary designee is unavailable. The Department may change any of its designees from time to time by providing notice to the Contractor through a transmittal. 1.9.3. The Department may deliver a completed transmittal to the Contractor in hard copy, as a scanned attachment to an email or through a dedicated communication system, if such a system is available. 1.9.3.1. If a transmittal is delivered through a dedicated communication system or other electronic system, then the Department may use an electronic signature to sign that transmittal. 1.9.4. If the Contractor receives conflicting transmittals, the Contractor shall contact the Department’s primary designee, or backup designees if the primary designee is unavailable, to obtain direction. If the Department does not provide direction otherwise, then the transmittal with the latest effective date shall control. 1.9.5. In the event that the Contractor receives direction from the Department outside of the transmittal process, it shall contact the ...
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Related to Communication with the Department

  • COMMUNICATION AND NOTICES 20.1 Any notice, instruction, request or other communication to be given to the Company by the Client under the Agreement shall be in writing and shall be sent to the Company’s email address at [Email to be added].

  • Information for Regulatory Compliance Each of the Company and the Depositary shall provide to the other, as promptly as practicable, information from its records or otherwise available to it that is reasonably requested by the other to permit the other to comply with applicable law or requirements of governmental or regulatory authorities.

  • Communication All communication will be sent or given in accordance with this agreement to the basic cardmember. All communication sent or given to the basic cardmember or the supplementary cardmember is deemed to be sent or given to both.