Common use of Complaint/Grievance Procedure Clause in Contracts

Complaint/Grievance Procedure. All complaints and grievances shall be taken up in the following manner: An employee having a question or complaint shall refer it to his immediate supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. At this stage, the employee may be accompanied by a Union ▇▇▇▇▇▇▇, if he so desires. The Supervisor shall reply to the employee, giving the answer to the complaint or question within five (5) working days from date of submission. If the grievance is not settled, the aggrieved employee may submit his grievance to the Administrator within five (5) working days, at which time a meeting shall be scheduled within the following ten (10) working days. The Administrator shall consider the grievance in the presence of the person or persons presenting same and render a decision in writing within ten (10) working days following the meeting. The aggrieved employee shall have the assistance of his ▇▇▇▇▇▇▇, if he so desires. If the reply of the Administrator, or his designate, is not satisfactory to the employee, the matter may then be submitted to arbitration and the following rules governing arbitration must apply. The notification of arbitration must be made within ten (10) working days after Step No. 2 above is completed. Any of the time allowances above may be extended by mutual agreement of the parties. In determining the time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee’s personnel file, shall have the right, if she so requests, to the presence of Union ▇▇▇▇▇▇▇ or Union committee member or, if either of the above are not available, a member representative of the employee’s choice who is working on the current shift. The employee shall be advised in advance of the meeting by the employer of this right.