Complaint Handling System Clause Samples

Complaint Handling System. Supplying Party must establish and maintain written procedures for receiving, reviewing, and evaluating Complaints in accordance with cGMPs/QS Regulations, including 21 CFR 820.198.
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Complaint Handling System. Log for each complaint received by the Contractor. Every call regarding the quality, accuracy, or timeliness of an order, or the courtesy of the Contractor’s employees must be considered a complaint. The Contractor is required to take appropriate corrective action and respond to the complainant within ten (10) calendar days. The Contractor shall provide a report to the MHCP Liaison monthly. The report with include, at a minimum, the date of complaint, the name of the individual making the complaint, a contact phone number for the individual making the complaint, a description of the complaint, the date of resolution and a description of the resolution.
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Complaint Handling System. The Concessionaire shall operate a refund policy for customers found by the Concessionaire to have genuine cause for complaint which shall offer a dissatisfied customer the opportunity to receive a comparable alternative service or receive a refund on the spot upon production of a valid receipt for the service complained of In respect of written complaints received by the Company in respect of acts / omissions of or by the Concessionaire the Company shall where possible and using reasonable endeavours acknowledge such complaints within 5 working days of receipt confirming that the complaint has been sent to the relevant individual for response. The Concessionaire shall send a full reply within 10 working days of receipt a copy of which shall be forwarded to the Company (subject to complying with its obligations under the Data Protection Act 1998) The Concessionaire shall promptly deal with any complaint it receives directly (whether written, verbal or via telephone) and any requisite investigation shall be completed as soon as practicable. It is acknowledged by the Concessionaire that the negative views of complainants shall where possible be changed into positive views. The effectiveness of complaint handling may (from time to time and at any time) be measured by the Company with a periodic survey of complaints to the Concessionaire that assesses both response times and the effectiveness of the response in changing attitudes. Regular review meetings will be held (upon request by the Company) between the Company and the Concessionaire.
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Complaint Handling System. Supplier shall have a established a system to receive, record, and investigate Product related complaints.
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Related to Complaint Handling System

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Customer Content As part of the Services provided under this Agreement, Customer Data will be stored and processed in the data center region specified in the applicable Ordering Document. Axway shall not access Customer Content except in response to support or technical issues where Customer provides Axway with prior Customer’s written authorization required to access such Customer Content. Axway is not responsible for unauthorized access, alteration, theft or destruction of Customer Content arising from Customer’s own or its authorized users’ actions or omissions in contravention of the Documentation. Customer’s ability to recover any lost data resulting from Axway’s misconduct is limited to restoration by Axway from the most recent back-up.

  • Access Toll Connecting Trunk Group Architecture 9.2.1 If WCS chooses to subtend a Verizon access Tandem, WCS’s NPA/NXX must be assigned by WCS to subtend the same Verizon access Tandem that a Verizon NPA/NXX serving the same Rate Center Area subtends as identified in the LERG. 9.2.2 WCS shall establish Access Toll Connecting Trunks pursuant to applicable access Tariffs by which it will provide Switched Exchange Access Services to Interexchange Carriers to enable such Interexchange Carriers to originate and terminate traffic to and from WCS’s Customers. 9.2.3 The Access Toll Connecting Trunks shall be two-way trunks. Such trunks shall connect the End Office WCS utilizes to provide Telephone Exchange Service and Switched Exchange Access to its Customers in a given LATA to the access Tandem(s) Verizon utilizes to provide Exchange Access in such LATA. 9.2.4 Access Toll Connecting Trunks shall be used solely for the transmission and routing of Exchange Access to allow WCS’s Customers to connect to or be connected to the interexchange trunks of any Interexchange Carrier which is connected to a Verizon access Tandem.

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

  • Grievance Processing Union stewards or Union officials shall be permitted to have time off without loss of pay for the investigation and processing of grievances and arbitrations. Requests for such time off shall be made in advance and shall not be unreasonably denied. The Union will furnish the Employer with a list of Union stewards and their jurisdictions. The Union shall delineate the jurisdiction of Union stewards so that no ▇▇▇▇▇▇▇ need travel between work locations or sub-divisions thereof while investigating grievances. Grievants shall be permitted to have time off without loss of pay for processing their grievances through the contractual grievance procedure, except that for class action grievances no more than three (3) grievants shall be granted such leave.