COMPLAINT PROCESS PROCEDURE. It is the intent of ODHS/OHA to have an efficient and effective resolution process for complaints from represented Adult ▇▇▇▇▇▇ Home Providers about complaints not covered by the Collective Bargaining Agreement. Provider concerns or complaints may include such things as licenser or investigator behavior, timeliness of re-assessment or response to a reported change of condition, timely provision of client- specific information, or instances where the Provider believes ODHS/OHA did not follow rule. This complaint resolution process will not supplant other due process rights specified in applicable Oregon Administrative Rules. To this end, the Parties agree to the following:
Appears in 2 contracts
Sources: Collective Bargaining Agreement, Collective Bargaining Agreement