Complaint Resolution Processes Sample Clauses

The Complaint Resolution Processes clause establishes the procedures for addressing and resolving complaints that may arise between the parties involved in an agreement. Typically, this clause outlines the steps that must be followed when a complaint is made, such as submitting the complaint in writing, timelines for response, and possible escalation to mediation or arbitration if the issue is not resolved informally. Its core practical function is to provide a clear, structured method for handling disputes, thereby minimizing misunderstandings and promoting efficient conflict resolution.
Complaint Resolution Processes a. Complaints against an institution operating under ▇▇▇▇ go first through the institution’s own procedures for resolution of grievances. b. Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of the ▇▇▇▇ institution’s home state. c. If a person bringing a complaint is not satisfied with the outcome of the institutional process for handling complaints, the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident about which the complaint is made, to the ▇▇▇▇ portal agency in the home state of the institution against which the complaint has been lodged. That agency shall notify the ▇▇▇▇ portal agency for the state in which the student is located of receipt of that appealed complaint. The resolution of the complaint by the institution’s home state ▇▇▇▇ portal agency, through its ▇▇▇▇ complaint resolution process, will be final, except for complaints that fall under the provisions of (g), below. d. While the final resolution of the complaint rests with the ▇▇▇▇ portal agency in the home state of the institution against which the complaint has been lodged, nothing precludes the state in which the complaining person is located from also working to resolve the complaint, preferably through that state’s ▇▇▇▇ portal agency. Indeed, it is expected that ▇▇▇▇ states will facilitate the resolution of any complaints brought to their attention. e. While final resolution of complaints (for purposes of adjudication of the complaint and enforcement of any resultant remedies or redress) resides in certain cases with institutions (complaints about grades or student conduct violations), or more generally with the relevant institution’s home state ▇▇▇▇ portal agency (all other complaints), the regional compact(s) administering ▇▇▇▇ ▇▇▇ consider a disputed complaint as a “case file” if concerns are raised against a participating state with regard to whether that state is abiding by ▇▇▇▇ Policies and Standards. The regional compact may review such complaints in determining whether a state under its purview is abiding by the ▇▇▇▇ standards. Similarly, a complaint “case file” may also be reviewed by NC-▇▇▇▇ in considering whether a regional compact is ensuring that its member states are abiding by the ▇▇▇▇ standards required for their participation in the agreement. f. ▇▇▇▇ shall develop policies and procedures for reporting the number and ...
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Related to Complaint Resolution Processes

  • Dispute Resolution Process Any claim, dispute or other matter in question not resolved by the process identified in Paragraph

  • Informal Resolution Outcomes a. When a complainant approaches an administrative officer and alleges harassment by another BCTF member, the following shall apply: i. All discussions shall be solely an attempt to mediate the complaint; ii. Any and all discussions shall be completely off the record and will not form part of any record; iii. Only the complainant, respondent, and administrative officer shall be present at such meetings iv. No discipline of any kind would be imposed on the respondent; and v. The BCTF and its locals, based on the foregoing, will not invoke the notice of investigation and other discipline provisions of the collective agreement at meetings pursuant to Article E.2.5.a. b. Should a resolution be reached between the complainant and the respondent at Step One under the circumstances of Article E.2.5.a, it shall be written up and signed by both. Only the complainant and the respondent shall have copies of the resolution and they shall be used only for the purpose of establishing that a resolution was reached. No other copies of the resolution shall be made. c. In the circumstances where a respondent has acknowledged responsibility pursuant to Article E.

  • Informal Dispute Resolution Process 1. In the event there is a dispute under this Centralized Contract, the Contractor, OGS and Authorized User agree to exercise their best efforts to resolve the dispute as soon as possible. The Contractor, OGS and Authorized User shall, without delay, continue to perform their respective obligations under this Centralized Contract which are not affected by the dispute. Primary responsibility for resolving any dispute arising under this Centralized Contract shall rest with the Authorized User’s Contractor Coordinators and the Contractor’s Account Executive and the State & Local Government Regional General Manager. 2. In the event the Authorized User is dissatisfied with the Contractor’s Products provided under this Centralized Contract, the Authorized User shall notify the Contractor in writing pursuant to the terms of the Contract. In the event the Contractor has any disputes with the Authorized User, the Contractor shall so notify the Authorized User in writing. If either party notifies the other of such dispute, the other party shall then make good faith efforts to solve the problem or settle the dispute amicably, including meeting with the party’s representatives to attempt diligently to reach a satisfactory result through negotiation. 3. If negotiation between the Contractor and Authorized User fails to resolve any such dispute to the satisfaction of the parties within fourteen (14) business days or as otherwise agreed to by the Contractor and Authorized User, of such notice, then the matter shall be submitted to the State's Contract Administrator and the Contractor’s senior executive officer representative. Such representatives shall meet in person and shall attempt in good faith to resolve the dispute within the next fourteen (14) business days or as otherwise agreed to by the parties. This meeting must be held before either party may seek any other method of dispute resolution, including judicial or governmental resolutions. Notwithstanding the foregoing, this section shall not be construed to prevent either party from seeking and obtaining temporary equitable remedies, including injunctive relief. 4. The Contractor shall extend the informal dispute resolution period for so long as the Authorized User continues to make reasonable efforts to cure the breach, except with respect to disputes about the breach of payment of fees or infringement of its or its licensors’ intellectual property rights.

  • Grievance Resolution If a grievance is resolved at Step 2 or 3 in the procedure as provided herein, the grievant concerned shall indicate acceptance of the resolution by affixing his/her signature in the appropriate space indicated. If the employee has been represented by the Union at the Step of the procedure at which a resolution is reached, the Union representative shall also sign the appropriate document acknowledging that the employee has accepted the resolution. Decisions on grievances where an employee represents him/herself shall not be considered precedent setting or binding with regard to any future grievances filed with respect to the same or similar matters.

  • Complaints Process The School shall establish and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard. The final administrative appeal shall be heard by the School's Governing Board, except where the complaint pertains to a possible violation of any law or term under this Contract. The complaints process shall be readily accessible from the School’s website, as described in Section 11.4.1.