COMPLIANCE WITH SERVICE LEVELS Sample Clauses
The "Compliance with Service Levels" clause requires a party, typically a service provider, to meet specific performance standards or benchmarks outlined in the agreement. These standards may include metrics such as response times, system uptime, or quality thresholds, and are often measured and reported regularly to ensure accountability. By establishing clear expectations and consequences for failing to meet these levels, this clause helps ensure consistent service quality and provides a mechanism for addressing underperformance.
COMPLIANCE WITH SERVICE LEVELS. During the Term, the Operator shall meet or exceed the Service Levels set out in the Annex to this Schedule and take corrective action in the event of any failure to do so.
COMPLIANCE WITH SERVICE LEVELS. Without prejudice to the Grantor's ordinary supervision, the Concessionaire's compliance with the service levels is verified by the same Grantor on the basis of an annual monitoring and control plan carried out by the Grantor itself jointly with the Concessionaire. The controls concerning the alignment with the relevant standards of the service levels are carried out following the procedures set out in the Annual Monitoring Plan. The Grantor will establish the Plan in agreement with the Concessionaire and will concern sections that are not affected by construction sites. All possible reports of the Grantor must be verified jointly with the Concessionaire that will be invited to participate in the verification. The Annual Monitoring Plan, updated annually, must provide for two annual visits on every section to be carried out together with the Concessionaire and must contain: • The list of items subject to evaluation explicitly specifying: - The scope of application; - Parameters to be measured; - The relevant standard; • The specification of the subdivision into trunks of the Concessionaire's network. Each trunk must not exceed 80 km. Each report must cover one of the trunks into which the network was divided; • The list of ANAS personnel authorised to perform the controls as well as of the Concessionaire's personnel authorised to participate in the control visits; • The number of controls required during the year, which is the same for all concessionaires.
COMPLIANCE WITH SERVICE LEVELS. In the 12 months ending on the date of this Agreement, there has been no material and persistent failure by a Group Company or any other person to meet or comply with the service levels relating to:
(a) the IT Systems material to the operation of any Group Company; or
(b) any IT Services provided to a Group Company.
COMPLIANCE WITH SERVICE LEVELS. (a) ULTIMATE HP-OMS RESPONSIBILITY. HP-OMS shall provide the Services at all Customer Sites in accordance with the Service Levels, commencing on the date which is ten (10) calendar months after the Commencement Date. HP-OMS shall be responsible for meeting or exceeding the applicable Service Levels even where doing so is dependent on the provision of Services by HP-OMS Subcontractors. PORTIONS OF THIS AGREEMENT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FROM THE SEC
(b) SERVICE LEVEL CREDITS. HP-OMS recognizes that Customer is paying HP-OMS to deliver the Services at specified Service Levels. If HP-OMS fails to meet such Service Levels, then HP-OMS shall pay or credit to Customer the performance credits specified in Exhibit C ("SERVICE LEVEL CREDITS") in recognition of the diminished value of the Services resulting from HP-OMS' failure to meet the agreed upon level of performance, and not as a penalty. The Service Level Credit reimbursement will be done according to the mechanism detailed in Exhibit C section 1.6 (G) Service Level Credits shall not be HP-OMS' sole liability or Customer's exclusive remedy for failure to meet the Service Levels.
COMPLIANCE WITH SERVICE LEVELS. 47 7.4 Problem Analysis.............................................................................. 47
COMPLIANCE WITH SERVICE LEVELS. (1) The Supplier will use reasonable endeavours to comply with the Service Levels.
(2) Each party will follow the Fault Management Procedure set out in the Service Level Agreement in relation to the monitoring, reporting of Service Levels and claims for service credits or rebates.
COMPLIANCE WITH SERVICE LEVELS. The Vendor must ensure that the performance of the Services meets or exceeds the Service Levels.
COMPLIANCE WITH SERVICE LEVELS. (a) ULTIMATE AMDOCS RESPONSIBILITY. Amdocs shall be responsible for meeting or exceeding the applicable Service Levels even where doing so is dependent on the provision of Services by its Subcontractors or, except as otherwise provided in SCHEDULE E.5.a, Managed Third Parties.
(b) SERVICE LEVEL [**]. Amdocs recognizes that SBC is paying Amdocs [**], then Amdocs [**]specified in SCHEDULE G ("SERVICE LEVELS" and "[**]") in [**].
COMPLIANCE WITH SERVICE LEVELS. Supplier will measure the Resolution Periods achieved in relation to the Software Faults above, in addition to the Availability of the Software. In the event that there are any differences between the results measured by Perspecta and those reported by the Supplier with regards to a Response Time,
COMPLIANCE WITH SERVICE LEVELS. In the 12 months ending on the Signing Date there has been no material or persistent failure by a Target Group Company or any other person to meet or comply with the service levels relating to:
(a) the IT Systems;
(b) any IT Services provided to a Target Group Company; or
(c) any IT Services provided by a Target Group Company to any person.