Common use of Configuration Management Clause in Contracts

Configuration Management. Configuration Management will provide a logical model of the IT infrastructure by identifying, controlling, maintaining, and verifying information related to all Configuration Items that support the Services offered to DIR and DIR’s Customers. Configuration Management will include the implementation of a system (the Configuration Management System) which incorporates information from multiple databases (Configuration Management Databases – CMDBs) that contains details of the components or configuration items (CIs) that are used in the provision, support and management of its IT services. This is more than just an “asset register,” since it will contain information that relates to the maintenance, movement, and problems experienced with the CI, and their relationships. The CMS or the DIR records that reside within Service Provider-provided CMS will be DIR Data. Service Provider’s responsibilities include: 1. Facilitate and lead in the development and documentation of processes with Service Provider and other Service Component Provider(s). 2. Facilitate and lead information exchange between and among Service Provider and other Service Component Provider(s), DIR and DIR Customer, and/or Third Party Vendor(s) to improve end-to-end Configuration Management. 3. Validate that the Configuration Management process provides an audit trail that meets the legislative and policy requirements to which DIR and DIR Customer must comply. 4. Integrate Service Provider’s Configuration Management process with the Configuration Management processes of DIR and other Service Component Provider(s), as well as authorized Third Party Vendor(s)’ Configuration Management processes, with and where the processes interact; including providing Configuration data electronically to DIR’s CMS / CMDB. 5. Integrate Service Provider’s Configuration Management process with the other Service Management processes, including Incident Management, Problem Management, Change Management, and Release Management. 6. Coordinate Configuration Management activities across all functions, other Service Component Provider(s), DIR Customer Sites, regions, and Third Party Vendor(s) that provide services to DIR Customers. 7. Communicate and coordinate the Configuration Management processes and policies within Service Provider’s own organization, other Service Component Provider(s), DIR, DIR Customers, and designated Third Party Vendor(s). 7.1. Provide on-going methods for training Service Provider staff, other Service Component Provider(s), DIR, DIR Customers and designated Third Party Vendors on the Configuration Management Process. 8. Define Configuration Management Policies and procedures, as approved by DIR, which set the objectives, scope and principles that will ensure the success of the Configuration Management process. 8.1. Continually verify the effective compliance with the Configuration Management Policies and procedures by Service Provider, other Service Component Provider(s), and designated Third Party Vendors. 9. Create and maintain a Configuration Management Plan, including a Configuration Management Validation Plan that is agreed to by DIR. 9.1. Continually verify the effective execution of the Configuration Management Plan, including the Configuration Management Validation Plan, by Service Provider, other Service Component Provider(s), and designated Third Party Vendors.

Configuration Management. Configuration Management will provide a logical model of the IT infrastructure by identifying, controlling, maintaining, and verifying information related to all Configuration Items that support the Services offered to DIR and DIR’s Customers. Configuration Management will include the implementation of a an enterprise system (the Configuration Management SystemCMS) by MSI which incorporates information from multiple databases (Configuration Management Databases – CMDBs) that contains details of the components or configuration items Configuration Items (CIs) that are used in the provision, support and management of its IT services. This is more than just an “asset register,” since it will contain information that relates to the maintenance, movement, and problems experienced with the CICIs, and their relationships. The CMS or the and DIR and DIR Customer records that reside within the Service Provider-provided CMS will be DIR Data. Service Provider’s Provider responsibilities include: 1. Facilitate Actively participate in work with the MSI to develop and lead in the development and documentation of processes with Service Provider and other Service Component Provider(s)document processes. 2. Facilitate and lead Actively cooperate in information exchange between and among the Service Provider and Provider, the MSI, other DCS Service Component Provider(s), DIR and DIR Customer, and/or Third Party Vendor(s) to improve end-to-end Configuration Management. 3. Validate that Facilitate the transparency of Configuration Management process provides an through appropriate processes to provide a complete audit trail that meets for the MSI to meet the legislative and policy requirements to which DIR and DIR Customer must comply. 4. Integrate Service Provider’s Provider Configuration Management process with the MSI’s Configuration Management processes of DIR process and other Service Component Provider(s)systems, as well as authorized Third Party Vendor(s)’ Configuration Management processes, with and where the processes interact; including providing Configuration data electronically to DIR’s CMS / CMDB. 5. Integrate Service Provider’s Configuration Management process with the other Service Management processes, including especially Incident Management, Problem Management, Change Management, and Release Management. 6. Coordinate Actively support the MSI as appropriate to assure the proper Configuration Management activities across all functions, other Service Component Provider(s), DIR Customer Sites, regions, functions and Third Party Vendor(s) organizations that provide services to DIR Customers. 7. Communicate and coordinate the Configuration Management processes and policies within Service Provider’s Provider own organization, other and as appropriate to DCS Service Component Provider(s), DIR, DIR Customers, and designated Third Party Vendor(s). 7.1. Provide on-going methods for training Service Provider staff, other Service Component Provider(s), DIR, DIR Customers and designated Third Party Vendors on the Configuration Management ProcessProviders associated with Services. 8. Define Actively participate in defining Configuration Management Policies and procedures, as approved by DIR, which set the objectives, scope and principles principals that will ensure the success of the Configuration Management processprocesses. 8.1. Continually verify the Provide effective compliance and agreed mechanisms for properly complying with the Configuration Management Policies and procedures by Service Provider, other Service Component Provider(s), and designated Third Party Vendorsprocedures. 9. Create Cooperate and maintain a work with the MSI to create, maintain, and effectively execute the Configuration Management Plan, including a Configuration Management Validation Plan that is agreed to by DIR. 9.1. Continually verify the effective execution of the Configuration Management Plan, including the Configuration Management Validation Plan, by Service Provider, other Service Component Provider(s), and designated Third Party Vendors.