Continual Service Improvement. Continual Service Improvement (CSI) focuses on the monitoring and reporting of service and performance metrics as well as the ongoing evaluation of the collected data to maximize the efficiency and effectiveness of the GCSS- MC/LCM Increment 1 system. The Contractor shall monitor system performance and program processes and identify opportunities for CSI. The Contractor shall identify the approach to be used to collect supporting data, measurement and analysis, and reporting with recommendations to improve the system. The Contractor shall work with the PMO to collect user surveys and provide analysis and recommendations to enhance Increment 1 performance, reduce costs, and achieve efficiencies. The Contractor shall apply cost-benefit analysis in recommending service improvements to enable the Government to make informed business and investment decisions. The Contractor shall research emerging technologies as approved by the Government and provide recommendations to the PMO.
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