Continuous Improvement Process. The Supplier shall adopt a policy of continuous improvement in relation to the Services pursuant to which it will regularly review with the Authority the Services and the manner in which it is providing the Services with a view to reducing the Authority's costs, the costs of Contracting Bodies (including the Framework Prices) and/or improving the quality and efficiency of the Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. Without limiting paragraph 85.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Agreements and reducing the Framework Prices (without adversely affecting the performance of the Framework Agreement or any Call Off Agreement) during that Contract Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: identifying the emergence of new and evolving technologies which could improve the Services; identifying changes in behaviour at Contracting Bodies that result in a cost saving and a reduction in the Framework Prices; improving the way in which the Services are sold via the Framework Agreement that may result in reduced Framework Prices; identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings and reductions in the Framework Prices; baselining the quality of the Supplier's Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives. The initial Continuous Improvement Plan for the first (1st) Contract Year shall be submitted by the Supplier to the Authority for approval within ninety (90) Working Days of the first Order or six (6) Months following the Framework Commencement Date, whichever is earlier. The Authority shall notify the Supplier of its Approval or rejection of the proposed Continuous Improvement Plan or any updates to it within twenty (20) Working Days of receipt. Within ten (10) Working Days of receipt of the Authority's notice of rejection and of the deficiencies of the proposed Continuous Improvement Plan, the Supplier shall submit to the Authority a revised Continuous Improvement Plan reflecting the changes required. Once Approved by the Authority, the programme shall constitute the Continuous Improvement Plan for the purposes of this Agreement. Once the first Continuous Improvement Plan has been Approved in accordance with paragraph 85.4: the Supplier shall use all reasonable endeavours to implement any agreed deliverables in accordance with the Continuous Improvement Plan; and the Parties agree to meet as soon as reasonably possible following the start of each quarter (or as otherwise agreed between the Authority and the Supplier) to review the Supplier's progress against the Continuous Improvement Plan.
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Continuous Improvement Process. The Supplier shall adopt a policy of continuous improvement in relation to the Services pursuant to which it will regularly review with the Authority the Services and the manner in which it is providing the Services with a view to reducing the Authority's costs, the costs of Contracting Bodies (including the Framework Prices) and/or improving the quality and efficiency of the Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. Without limiting paragraph 85.14.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Agreements and reducing the Framework Prices (without adversely affecting the performance of the Framework Agreement or any Call Off Agreement) during that Contract Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: identifying the emergence of new and evolving technologies which could improve the Services; identifying changes in behaviour at Contracting Bodies that result in a cost saving and a reduction in the Framework Prices; improving the way in which the Services are sold via the Framework Agreement that may result in reduced Framework Prices; identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings and reductions in the Framework Prices; baselining the quality of the Supplier's Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives. The initial Continuous Improvement Plan for the first (1st) Contract Year shall be submitted by the Supplier to the Authority for approval within ninety (90) Working Days of the first Order or six (6) Months following the Framework Commencement Date, whichever is earlier. The Authority shall notify the Supplier of its Approval or rejection of the proposed Continuous Improvement Plan or any updates to it within twenty (20) Working Days of receipt. Within ten (10) Working Days of receipt of the Authority's notice of rejection and of the deficiencies of the proposed Continuous Improvement Plan, the Supplier shall submit to the Authority a revised Continuous Improvement Plan reflecting the changes required. Once Approved by the Authority, the programme shall constitute the Continuous Improvement Plan for the purposes of this Agreement. Once the first Continuous Improvement Plan has been Approved in accordance with paragraph 85.44.4: the Supplier shall use all reasonable endeavours to implement any agreed deliverables in accordance with the Continuous Improvement Plan; and the Parties agree to meet as soon as reasonably possible following the start of each quarter (or as otherwise agreed between the Authority and the Supplier) to review the Supplier's progress against the Continuous Improvement Plan.. The Supplier shall update the Continuous Improvement Plan as and when required but at least once every Contract Year (after the first (1st) Contract Year) in accordance with the procedure and timescales set out in paragraph 4.2. All costs relating to the compilation or updating of the Continuous Improvement Plan and the costs arising from any improvement made pursuant to it and the costs of implementing any improvement, shall have no effect on and are included in the Framework Prices. Should the Supplier's costs in providing the Services to Contracting Bodies be reduced as a result of any changes implemented by the Authority and/or Contracting Bodies, all of the cost savings shall be passed on to Contracting Bodies by way of a consequential and immediate reduction in the Framework Prices for the Services. THIS DEED OF GUARANTEE is made the day of 20[ ] BETWEEN:
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Continuous Improvement Process. The Supplier shall adopt a policy of continuous improvement in relation to the Services pursuant to which it will regularly review with the Authority CCS the Services and the manner in which it is providing the Services with a view to reducing the AuthorityCCS's costs, the costs of Contracting Bodies Buyers (including the Framework Prices) and/or improving the quality and efficiency of the Services. The Supplier and the Authority CCS will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. Without limiting paragraph 85.14.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Agreements Contracts and reducing the Framework Prices (without adversely affecting the performance of the Framework Agreement or any Call Off AgreementContract) during that Contract Year ("Continuous Improvement Plan") for the approval Approval of the AuthorityCCS. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: identifying the emergence of new and evolving technologies which could improve the Services; identifying changes in behaviour at Contracting Bodies Buyers that result in a cost saving and a reduction in the Framework Prices; improving the way in which the Services are sold via the Framework Agreement that may result in reduced Framework Prices; identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the way the Authority CCS and/or Contracting Bodies Buyers interact with the Supplier that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings and reductions in the Framework Prices; baselining the quality of the Supplier's Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Services, and identifying opportunities to assist Contracting Bodies Buyers in meeting their sustainability objectives. The initial Continuous Improvement Plan for the first (1st) Contract Year shall be submitted by the Supplier to the Authority CCS for approval Approval within ninety (90) Working Days of the first Order or six (6) Months following the Framework Commencement Date, whichever is earlier. The Authority CCS shall notify the Supplier of its Approval or rejection of the proposed Continuous Improvement Plan or any updates to it within twenty (20) Working Days of receipt. Within ten (10) Working Days of receipt of the AuthorityCCS's notice of rejection and of the deficiencies of the proposed Continuous Improvement Plan, the Supplier shall submit to the Authority CCS a revised Continuous Improvement Plan reflecting the changes required. Once Approved by the AuthorityCCS, the programme shall constitute the Continuous Improvement Plan for the purposes of this Agreement. Once the first Continuous Improvement Plan has been Approved in accordance with paragraph 85.44.4: the Supplier shall use all reasonable endeavours to implement any agreed deliverables in accordance with the Continuous Improvement Plan; and the Parties agree to meet as soon as reasonably possible following the start of each quarter (or as otherwise agreed between the Authority CCS and the Supplier) to review the Supplier's progress against the Continuous Improvement Plan.. The Supplier shall update the Continuous Improvement Plan as and when required but at least once every Contract Year (after the first (1st) Contract Year) in accordance with the procedure and timescales set out in paragraph 4.2. All costs relating to the compilation or updating of the Continuous Improvement Plan and the costs arising from any improvement made pursuant to it and the costs of implementing any improvement, shall have no effect on and are included in the Framework Prices. Should the Supplier's costs in providing the Services to Buyers be reduced as a result of any changes implemented by CCS and/or Buyers, all of the cost savings shall be passed on to Buyers by way of a consequential and immediate reduction in the Framework Prices for the Services. FRAMEWORK SCHEDULE 13: LETTER OF INTENT TO GUARANTEE Crown Commercial Service 9th Floor, The Capital Old Hall Street Liverpool L3 9PP [DATE] Dear Sirs
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