Continuous Quality Improvement. The CONTRACTOR shall ensure that management is based on principles of Continuous Quality Improvement/Total Quality Management (CQI/TQM), including, the recognition that opportunities for improvement are unlimited that the QI process shall be data driven, requiring continual measurement of clinical and non-clinical effectiveness and programmatic improvements of clinical and non-clinical processes driven by such measurements; requiring re-measurement of effectiveness and continuing development and implementation of improvements as appropriate; and shall rely on customer input.
Appears in 2 contracts
Sources: Medicaid Managed Care Services Agreement (Molina Healthcare Inc), Medicaid Managed Care Services Agreement (BHC Physician Services of Kentucky LLC)