Common use of CONTRACTOR’S Customer Service Clause in Contracts

CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to CONTRACTOR. 2314 18.01.1 A representative of CONTRACTOR shall be available to receive the 2315 complaints during normal business hours. 2316 18.01.2 All service complaints will be handled by CONTRACTOR in a 2317 prompt and efficient manner. In the case of a dispute between CONTRACTOR and a 2318 Service Recipient, the matter will be reviewed and a decision made by the Town 2319 Representative. 2320 18.01.3 CONTRACTOR will utilize the Customer Service Log to maintain a 2321 record of all inquiries and complaints in a manner prescribed by the TOWN.

Appears in 2 contracts

Sources: Collection Service Agreement, Collection Service Agreement

CONTRACTOR’S Customer Service. All service inquiries and complaints 722 shall be directed to the CONTRACTOR. 2314 18.01.1 A representative of the CONTRACTOR shall be 723 available to receive the 2315 complaints during normal business hours. 2316 18.01.2 All service complaints will be 724 handled by the CONTRACTOR in a 2317 prompt and efficient manner. In the case of a dispute 725 between the CONTRACTOR and a 2318 Service Recipient, the matter will be reviewed and a 726 decision made by the Town 2319 City Representative. 2320 18.01.3 727 10.01.1 The CONTRACTOR will utilize the Customer Service Log to 728 maintain a 2321 record of all inquiries and complaints in a manner prescribed by the TOWNCITY.

Appears in 1 contract

Sources: Temporary Collection Services Agreement