Customer Hosted Software Clause Samples

Customer Hosted Software. There are two types of Support Offerings for Customer Hosted Software licensed on a perpetual basis: Standard and Premier. Customer Hosted Software licensed on a subscription basis includes Premier Support. For the Engage software solution, Vocera offers Premier Support but not Standard Support. Table 2.1 details the differences between the Standard and Premier Support. The Quote for the Support Offering will list the service level provided. End User may change End User’s Support Offering the next time End User either purchases a renewal Support term or increases the number of perpetual user licenses. Table 2.1: Customer Hosted Software Support Offering Details Support Offering / Service Level Standard Premier
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Customer Hosted Software. Dynatrace grants Customer, during the Term, a limited, non-exclusive, non- transferable right and license (without the right to grant or authorize sublicenses) for its Users to install and use the Customer Hosted Software solely by Customer and its Users within the territory, scope, type of use, limitations on deployment and as otherwise set forth in the applicable Order Form and for which Customer has paid the applicable fees to process Customer Data for Customer’s internal business purposes, in accordance with the Documentation and the Agreement. Customer may reproduce the Customer Hosted Software and Documentation as reasonably necessary to support its authorized use of the Customer Hosted Software, and for backup and archival purposes, provided such copies include the Dynatrace trademarks, trade names, logos, and notices present on the Customer Hosted Software and Documentation.
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Customer Hosted Software. If Customer and Cargill agree that Customer will install the Software at Customer’s location, Customer may use one copy of the Software on a single computer, subject to the Authorized User limitation below, during the Term. The Software is in "use" on a computer when it is loaded into temporary memory (i.e., RAM) or installed into permanent memory (e.g., hard disk, CD-ROM, or other storage device) of that computer. However, installation on a network server for the sole purpose of internal distribution to one or more other computers shall not constitute "use" for which a separate license is required, provided that Customer has a separate license for each computer to which the Software is distributed.
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Customer Hosted Software. There are two types of Support Offerings for Customer Hosted Software licensed on a perpetual basis: Standard and Premier. Customer Hosted Software licensed on a subscription basis includes Premier Support. For the Engage software solution, Vocera offers Premier Support but not Standard Support. Table 2.1 details the differences between the Standard and Premier Support. The Quote for the Support Offering will list the service level provided. End User may change End User’s Support Offering the next time End User either purchases a renewal Support term or increases the number of perpetual user licenses. Table 2.1: Customer Hosted Software Support Offering Details Support Offering / Service Level Standard Premier Type of license: Perpetual Term Available Available Type of license: Subscription Term Not Available Included Software Maintenance Software Updates Software Updates Technical Support Incidents Unlimited Unlimited Support Availability (Telephone and Email) All severities: 8am – 5pm in End User’s time zone (GMT), excluding weekends and holidays Severity 1: 24 hour, 7 Day, 365 Days; Severities 2-3: 8am – 5pm (GMT)in End User’s time zone, excluding U.S. weekends and holidays Number of Designated Support Contacts 2 to 3 2 to 5 Number of Designated RMA Contacts Up to 1 Up to 1 per site Vocera Support Web Access 24 hour, 7 Day, 365 Days Telephone Support Numbers +▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇▇ Email Support Address ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ Web Support URL ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/us/en/acute-care/vocera/support.html
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Customer Hosted Software. There are two types of Support Offerings for Customer Hosted Software licensed on a perpetual basis: Standard and Premier. Customer Hosted Software licensed on a subscription basis includes Premier Support. For the Engage software solution, Vocera offers Premier Support but not Standard Support. Table 2.1 details the differences between the Standard and Premier Support. The Quote for the Support Offering will list the service level provided. End User may change End User’s Support Offering the next time End User either purchases a renewal Support term or increases the number of perpetual user licenses. Type of license: Perpetual Term Available Available Type of license: Subscription Term Not Available Included Software Maintenance Software Updates Software Updates Technical Support Incidents Unlimited Unlimited Support Availability (Telephone and Email) All severities: 8am – 5pm in End User’s time zone, excluding weekends and holidays Severity 1: 24 hour, 7 Day, 365 Days; Severities 2-3: 8am – 5pm in End User’s time zone, excluding U.S. weekends and holidays Number of Designated Support Contacts 2 to 3 2 to 5 Number of Designated RMA Contacts Up to 1 Up to 1 per site Vocera Support Web Access 24 hour, 7 Day, 365 Days Telephone Support Numbers +▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇▇ Email Support Address ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ Web Support URL ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇
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Customer Hosted Software. Dynatrace grants Customer, during the Term, a limited, non-exclusive, non- transferable right and license (without the right to grant or authorize sublicenses) to install and use the Customer Hosted Software solely by Customer and its Users within the territory, scope, type of use and as otherwise set forth in the applicable Order Form and for which Customer has paid the applicable fees to process Customer Data for Customer’s internal business purposes, in accordance with the Documentation and the Agreement. Customer may reproduce the Customer Hosted Software and Documentation as reasonably necessary to support its authorized use of the Customer Hosted Software, and for backup and archival purposes, provided such copies include the Dynatrace trademarks, trade names, logos, and notices present on the Customer Hosted Software and Documentation.
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Customer Hosted Software. Dynatrace grants Customer, during the Term, a limited, non-exclusive, non- transferable right and license (without the right to grant or authorize sublicenses) for its Users to install and use the Customer Hosted Software solely by Customer and its Users within the territory, scope, type of use, limitations on deployment and as otherwise set forth in the applicable Order Form and for which Customer has paid the applicable fees to process Customer Data for Customer’s internal business purposes, in accordance with the Documentation and the Agreement. Customer may reproduce the Customer Hosted Software and Documentation as reasonably necessary to support its authorized use of the Customer Hosted Software, and for backup and archival purposes, provided such copies include the Dynatrace trademarks, trade names, logos, and notices present on the Customer Hosted Software and Documentation. 5.1. 客户托管软件。Dynatrace在协议期限内向客户授予以下有限的、非排他性的、不可转让的权利和许可（但无分许可权）：由客户及其用户在相关订购单规定的区域、范围、使用类型、部署限制等条件内，按照指定文档和本协议的规定，为用户安装和使用客户托管软件，以为客户内部业务目的处理客户数据，且客户已为此支付相关费用。客户可在合理必要的情况下复制客户托管软件和指定文档，以支持其在授权范围内使用客户托管软件，以及用于备份和存档目的，但前提是，该等副本应载有客户托管软件和指定文档中显示的Dynatrace商标、商号、标识和通知。
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Related to Customer Hosted Software

  • Licensed Software Computer program(s) provided by Contractor in connection with the Deliverables, subject to Section 14 of this Contract.

  • Antivirus software All workstations, laptops and other systems that process and/or store PHI COUNTY discloses to CONTRACTOR or CONTRACTOR creates, receives, maintains, or transmits on behalf of COUNTY must have installed and actively use comprehensive anti-virus software solution with automatic updates scheduled at least daily.

  • Customer Data 6.1 The Customer shall own all right, title and interest in and to all the Customer Data that is not personal data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of all such Customer Data. 6.2 The Supplier shall follow its archiving procedures for Customer Data as set out in its Back-Up Policy. In the event of any loss or damage to Customer Data, the Customer's sole and exclusive remedy against the Supplier shall be for the Supplier to use reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by the Supplier in accordance with the archiving procedure described in its Back-Up Policy. The Supplier shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party (except those third parties sub-contracted by the Supplier to perform services related to Customer Data maintenance and back-up for which it shall remain fully liable under clause 6.9). 6.3 The Supplier shall, in providing the Services, comply with its Privacy and Security Policy relating to the privacy and security of the Customer Data available at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ or such other website address as may be notified to the Customer from time to time, as such document may be amended from time to time by the Supplier in its sole discretion. 6.4 Both parties will follow all applicable requirements of the Data Protection Legislation. This clause 6 is in addition to, and does not relieve, remove or replace, a party's obligations under the Data Protection Legislation. 6.5 The parties acknowledge that: (a) if the Supplier processes any personal data on the Customer's behalf when performing its obligations under this agreement, the Customer is the data controller and the Supplier is the data processor for the purposes of the Data Protection Legislation (where Data Controller and Data Processor have the meanings as defined in the Data Protection Legislation). (b) the Customer acknowledges and agrees that the personal data may be transferred or stored outside the EEA or the country where the Customer and the Authorised Users are located to carry out the Services and the Supplier's other obligations under this agreement. If personal data is transferred or stored outside the UK, appropriate safeguards in accordance with UK GDPR, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), will be implemented to ensure compliance with UK data protection laws. 6.6 Without prejudice to the generality of clause 6.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Supplier for the duration and purposes of this agreement so that the Supplier may lawfully use, process and transfer the Personal Data in accordance with this agreement on the Customer's behalf. 6.7 Without prejudice to the generality of clause 6.1, the Supplier shall, in relation to any Personal Data processed in connection with the performance by the Supplier of its obligations under this agreement: (a) Process that Personal Data only on the written instructions of the Customer, unless the Supplier is required by the laws of the United Kingdom, the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, or any applicable international laws to process Personal Data (Applicable Laws). In instances where the Supplier's data processing activities are subject to the laws of a member of the European Union due to cross-border operations or data transfers, and where such laws necessitate processing actions divergent from the Customer's instructions, the Supplier shall promptly notify the Customer of this requirement before commencing the processing required by the Applicable Laws, unless prohibited by those laws from providing such notification; (b) Not transfer any Personal Data outside of the United Kingdom or to any country not deemed to have adequate data protection laws by the UK Information Commissioner's Office (ICO), unless the following conditions are fulfilled: (i) the Customer or the Supplier has provided appropriate safeguards in relation to the transfer such as Standard Contractual Clauses (SCCs) specifically adapted for the data transfer requirements under the UK GDPR, or any future UK adequacy decisions. When transferring personal data outside the UK, the Supplier will ensure the use of Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), or ensure that the destination country has been deemed to provide an adequate level of protection for personal data by the UK government; (ii) the data subject has enforceable rights and effective legal remedies in accordance with the UK GDPR and the Data Protection Act 2018; (iii) the Supplier ensures compliance with the UK Data Protection Legislation by providing an adequate level of protection to any Personal Data transferred, including adhering to any additional requirements set forth by the UK Information Commissioner's Office (ICO); and (iv) the Supplier complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the Personal Data; (c) assist the Customer, at the Customer's cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators; (d) notify the ICO within 72 hours of becoming aware of a data breach. Where the breach is likely to result in a high risk to the rights and freedoms of natural persons, notify the affected data subjects without undue delay.; (e) at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the agreement unless required by Applicable Law to store the Personal Data; and (f) maintain complete and accurate records and information to demonstrate its compliance with this clause 6. 6.8 Each party shall ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymisation and encr ypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it). 6.9 The Supplier will ensure that any sub-contractors appointed to process personal data on behalf of the Customer are subject to written agreements that require them to process such data only on documented instructions from the Customer and in full compliance with the requirements of the UK GDPR, particularly Article 28. The Supplier confirms that it has entered or (as the case may be) will enter with the third- party processor into a written agreement substantially on that third party's standard terms of business. As between the Customer and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any third-party processor appointed by it pursuant to this clause 6. Full details of all third parties providing such services to the Supplier and who are processing Personal data under this agreement are available upon request. 6.10 The Supplier will update its Privacy Policy to reflect any changes in sub-processors or the addition of new sub-processors. It is the responsibility of the Customer to regularly review the Privacy Policy to stay informed of such changes. 6.11 The Customer acknowledges and agrees that the Supplier relies on third-party services for the hosting and processing of Customer Data pursuant to this agreement. Specifically, Amazon Web Services (AWS) is utilised as the primary infrastructure provider due to its robust data security measures and adherence to data protection legislation relevant to our operations. For comprehensive details regarding the use of AWS, including the location of data centres and the specific security and compliance measures in place, refer to Schedule 2 of this agreement. This schedule outlines how data storage and processing activities through AWS are conducted in strict conformity with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring the highest standards of data protection and security are maintained. 6.12 The Supplier will ensure that any use of Customer Data in aggregated and anonymised form is done in a manner that fully ensures such data cannot be re-identified, adhering to the standards of anonymisation defined under the UK GDPR. 6.13 The supplier will assist the customer in ensuring compliance with the data subject rights under the Data Protection Legislation, including but not limited to rights of access, correction, deletion, and data portability. 6.14 The customer shall have the right to conduct an audit of the supplier's data processing activities related to this agreement once per year to ensure compliance with Data Protection Legislation and the terms of this agreement. Such audit shall be conducted at the customers expense, with reasonable prior notice, and shall not unreasonably interfere with the supplier's business operations 6.15 Any revisions to this clause related to data protection will be made in compliance with the latest data protection legislation and best practices, ensuring the protection of data subjects' rights. The Customer will be notified at least 30 days in advance of any such changes, which will only be implemented with the Customer's consent if they materially alter the data protection obligations of the parties.