Customer Service and Account Management. 4.5.1 The Supplier shall provide a named contact for the management of Fuel Card Programmes for all large accounts (above 500,000 litres per annum). 4.5.2 The Supplier shall provide a dedicated named contact to all UK police forces regardless of size of the Fuel Card Programme. 4.5.3 The Supplier shall provide a customer service help desk during normal working hours for all Contracting Bodies (regardless of size of Fuel Card Programme) to: (a) at the request of an authorised official, reset credit and usage limits and blocking controls for the Contracting Body; and (b) respond to queries relating to usage and the operation of Fuel Cards. 4.5.4 The Supplier shall be required to comply with any performance monitoring and review requirements under this Framework Agreement and any Call Off Agreement.
Appears in 1 contract
Sources: Framework Agreement
Customer Service and Account Management. 4.5.1 The Supplier shall provide a named contact for the management of Fuel Card Programmes for all large accounts (above 500,000 litres per annum).
4.5.2 The Supplier shall provide a dedicated named contact to all UK police forces regardless of size of the Fuel Card Programme.
4.5.3 The Supplier shall provide a customer service help desk during normal working hours for all Contracting Bodies (regardless of size of Fuel Card Programme) to:
(a) : at the request of an authorised official, reset credit and usage limits and blocking controls for the Contracting Body; and
(b) and respond to queries relating to usage and the operation of Fuel Cards.
4.5.4 The Supplier shall be required to comply with any performance monitoring and review requirements under this Framework Agreement and any Call Off Agreement.
Appears in 1 contract
Sources: Framework Agreement