Customer Service Feedback. The Contractor will be responsible for establishing a customer service hotline and/or website to be used for reporting customer complaints and comments. The Contractor will be responsible for responding to all customer complaints and comments received within three-business days and updating the Authority staff as needed regarding critical areas of concern. The Contractor shall provide to Authority staff at its quarterly meetings a list of all complaints and comments received during that quarter.
Appears in 2 contracts
Sources: Concession Management Contract, Concession Management Contract