Customer Service Reports Clause Samples

Customer Service Reports. (CSRS) The following procedures will be used for the investigation of Customer Service Reports. 1) CRSs will be placed in an Operator’s mail slot at their Depot of origin. 2) Control will notify an Operator by radio that they have mail. 3) Operators are to pick up and respond within three (3) business days of receiving notification that they have mail and that was a CSR. 4) The Operator is to add their response to the CSR and return it in the envelope provided to the Operator Drop Box at LTC or VTC dispatch windows; or 5) By email at ▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ (start reply with CSR# for reference); or 6) By making an appointment with a Service Delivery Manager. 7) An Employee who is called in pursuant to the foregoing may have a Union representative present during that meeting and such request shall not be denied, unless the meeting may lead to discipline, in which case the Union representation shall be mandatory in accordance with Article G7.00. This procedure is not intended to limit the Employer’s ability to contact and interact with Employees while at work.
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Customer Service Reports. 28 CONTRACTOR shall provide monthly reports of the number of customer 29 inquiries received for the following categories: new service starts; service stops; 30 Billing Services complaints; missed collections; cart exchanges, repairs, and 31 replacements; container sizes; and escalated inquiries to the City Representative. 32 CONTRACTOR shall also report the total number of calls received and the average 33 on-hold time. CONTRACTOR shall also report the total number of Billing Services 34 complaints received, the time each complaint was received, the time of response 35 and initiation of a remedy, and the date of resolution. CONTRACTOR shall also 36 report the number of accounts that became delinquent and provide a list to the CITY 37 in accordance with Exhibit 20.
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Customer Service Reports. On a bi-weekly basis, Servicer shall forward to Purchaser, via facsimile sent to the individual designated on Exhibit B: (1) Credit balance refund reports, prepared by or on behalf of Servicer, setting forth the following information for the Accounts: (a) account number; (b) original credit balance due; (c) dollar amount; (d) age of the credit balance in months; and (e) documentation provided for cause of credit balances beyond five (5) months of age. (2) In-process customer dispute correspondence reports, prepared by Servicer or on behalf of Servicer, by category:
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Customer Service Reports. For clarity, Vendor's obligations in subsections (b) and (c) below shall also commence on January 1, 2023.
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Customer Service Reports. 2.30.12.1 The CONTRACTOR shall submit a quarterly
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Customer Service Reports. The Licensee shall provide the County monthly reports on its compliance with the customer service standards set forth herein which as a minimum shall include the Licensee’s compliance with FCC customer performance indicators for the previous three (3) months.
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Customer Service Reports. Pursuant to the Schedule of Performance, SNA shall provide to the City a written report in the format and containing the information set forth in APPENDIX 10, describing the operations of the UTS for the preceding six months, and projecting the operations of the UTS for the following six months.
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Customer Service Reports. Distributor shall log all customer service calls using the following fields: time call placed, inbound, outbound, total received, total answered, total abandonment, answer speed, cue delay, length of call, topic, top 20 issues logged each month (e-mail, telephone, etc), summary of all issues logged in a month, reports on number of requests for foreign language support (list languages), report of delivery fulfillment record: number of orders that arrived on time, late (number of days late), corporate leads, items that should be changed/expanded on, added to FAQ to improve buy experience) and Number of employees staffing the centre: dedicated, shared. 9. BIZ RULES AND GROUPS Note: both the completion and implementation schedule of all deliverables in this section 9 are dependent upon Distributor and COREL's timely completion of all tasks. Distributor will inform COREL in a timely manner of the deliverables required by Distributor and the deadlines by which those deliverables are required. Provided that COREL meets the deadlines agreed upon by both parties Distributor shall complete the tasks set forth in this section 9 in accordance with the priority deadlines. [ * ] 10. NEW USER INTERFACE [ * ] * CONFIDENTIAL TREATMENT REQUESTED.
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Related to Customer Service Reports

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Contract.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.