Customer Support and Maintenance. We will use reasonable endeavours to provide Customer Support and Maintenance in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance then you may purchase these services separately in accordance with our then current price list.
Appears in 5 contracts
Sources: Affiliate Agreement, Subscription Agreement, Subscription Agreement
Customer Support and Maintenance. We will use reasonable endeavours endeavors to provide Customer Support and Maintenance in accordance with the then-current service level standards as specified in the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance then you may purchase these services separately in accordance with our then then-current price list.
Appears in 4 contracts
Sources: Subscription Agreement, Subscription Agreement, Subscription Agreement
Customer Support and Maintenance. We will use reasonable endeavours endeavors to provide Customer Support and Maintenance in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance then you may purchase these services separately in accordance with our then current price list.
Appears in 3 contracts
Sources: Subscription Agreement, Subscription Agreement, Software License Agreement
Customer Support and Maintenance. We will use reasonable endeavours to provide Customer Support and Maintenance in accordance with the then current service level standards as specified in the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance then you may purchase these services separately in accordance with our then current price list.
Appears in 2 contracts
Sources: Sage X3 Cloud Subscription Agreement, Affiliate Agreement
Customer Support and Maintenance. We will use reasonable endeavours endeavors to provide Customer Support and Maintenance in accordance with the then current service level standards as specified in the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil fulfill or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance Maintenance, then you may purchase these services separately in accordance with our then current price list.
Appears in 1 contract
Sources: Terms and Conditions Agreement