Common use of Disconnects Clause in Contracts

Disconnects. 4.1. Customer calls the Comverge call center and requests removal from the Program 4.2. CSR assesses reason(s) customer desires to discontinue Program participation 4.2.1. Attempts are made to satisfy customer if there are issues and retain participation in the A/C-DLC Program 4.2.2. Efforts may or may not include allowing the customer to be ‘overridden’ for a specific ‘Control Event(s)’ 4.2.2.1. Override decisions are the sole and exclusive responsibility of Comverge 4.2.2.2. Overrides are logged and treated financially according to parameters as defined in Exhibit B, Price Schedule 4.2.2.2.1. Overrides are described in Section II (Measurement & Valuation) 4.3. Customers exiting the Program are disconnected immediately 4.3.1. Immediate (via the phone) discontinuation is possible because the participant’s DCU can be included / excluded electronically (via the DCU addressing scheme) 4.3.1.1. If the customer again desires to participate in the Program they can once-again be connected by the CSR 4.3.1.1.1. Remote manipulation of connects / disconnects via the PowerCAMP control software 4.3.2. For customers wanting the DCU to be physically removed from the Program, a work order is scheduled for a field tech to execute 4.3.2.1. For customers desiring to be present when the removal takes place a schedule time and date is established for work to be performed