Dispatch Requirements Sample Clauses
The Dispatch Requirements clause sets out the obligations and procedures for sending goods, services, or information from one party to another under a contract. Typically, it details the timing, method, and documentation needed for dispatch, such as specifying delivery windows, required shipping methods, or necessary notifications to the receiving party. This clause ensures that both parties have a clear understanding of how and when dispatch must occur, reducing the risk of disputes or delays related to the transfer of goods or services.
Dispatch Requirements. 24 A. The CONTRACTOR shall maintain a contract with any of the following dispatch 25 centers which meets the requirements of AGENCY Policy “Non-Emergency 26 Medical Service Dispatch Center Standards”:
28 1. An Existing Authorized EMS Dispatch Center
29 2. An Existing Authorized Non-Emergency EMS Dispatch Center 30 3. CONTRACTOR’S Non-Emergency EMS Dispatch Center
2 B. The CONTRACTOR shall ensure that all requests for ambulance services received 3 by the CONTRACTOR’S dispatch center are handled by Emergency Medical 4 Dispatchers using Emergency Medical Dispatch Protocols and follow criteria in 5 Exhibit-B.
7 C. Upon determining that a patient may not be transported by CONTRACTOR based 8 upon the criteria in Exhibit-B, CONTRACTOR’s dispatch personnel shall:
10 1. Record the patient’s name, address, and call-back number;
11 2. Follow MPDS (EMD) protocols in identifying an EMD response 12 determinant;
13 3. Call the Authorized EMS Dispatch Center at (▇▇▇) ▇▇▇-▇▇▇▇, provide 14 patient information and EMD response determinant number.
16 D. CONTRACTOR shall obtain, install, and maintain in CONTRACTOR’S ambulances 17 all such communications equipment as is determined through AGENCY policy to be 18 necessary for the effective and efficient dispatch of ambulances. CONTRACTOR 19 shall be financially responsible for installation; purchase/rental and maintenance of 20 communication equipment provided in Section 3.2 (C) of this agreement.
Dispatch Requirements. A. Contractor shall provide dispatch for services necessary to receive and respond to requests for emergency and advanced life support ambulance services, as described in its proposal. The Contractor’s dispatch center (“LIFECOM”) shall:
1. Be approved by the State of California as a public safety answering point;
2. Receive and process calls for emergency medical assistance from primary and/or secondary public safety answering points and from seven-digit telephone lines;
3. Determine the nature and severity of medical incidents consistent with the Contractor’s protocols approved by the County;
4. Prioritize the urgency of the response;
5. Dispatch appropriate EMS resources;
6. Give post-dispatch and pre-arrival instructions to callers;
7. Relay pertinent information to responding personnel;
8. Monitor and track responding resources;
9. Coordinate with public safety, first response, and EMS providers as needed; and
10. Provide required data to the County. The dispatch center shall be designated as a center of excellence by the National Academy of Emergency Dispatch by May 1, 2006 and shall maintain this accreditation during the entire term of this agreement. Contractor shall ensure that all dispatching and communications with its ambulance units is conducted in a manner consistent with EMS Agency, Associated Public Safety Communication Officials, and National Association of Emergency Dispatch policies, procedures, protocols, and standards.
B. Contractor shall establish a LIFECOM Performance Standards Committee which includes representatives of user groups and the EMS Agency.
C. A time-stamp/date-stamp machine or a computer-aided dispatch (CAD) system shall be utilized to record dispatch information for all ambulance requests. The time-stamp or CAD system shall include the date, hours, minutes and seconds.
D. Contractor shall have capabilities for 24-hour, “real time” recordings of all incoming emergency telephone lines and radio frequencies. All radio and telephone communications shall be recorded on tape or other digital recording medium and kept for a minimum of 90 days.
E. Computer aided dispatch records shall be kept and maintained in accordance with Section 7.3(A) of this Agreement.
Dispatch Requirements. 25 A. The CONTRACTOR shall maintain a contract with any of the following dispatch 26 centers which meets the requirements of AGENCY Policy “Non-Emergency 27 Medical Service Dispatch Center Standards”:
29 1. An Existing Authorized EMS Dispatch Center
30 2. An Existing Authorized Non-Emergency EMS Dispatch Center 31 3. CONTRACTOR’S Non-Emergency EMS Dispatch Center
2 B. The CONTRACTOR shall ensure that all requests for ambulance services received 3 by the CONTRACTOR’S dispatch center are handled by Emergency Medical 4 Dispatchers using Emergency Medical Dispatch Protocols and follow criteria in 5 Exhibit-B.
7 C. Upon determining that a patient may not be transported by CONTRACTOR based 8 upon the criteria in Exhibit-B, CONTRACTOR’s dispatch personnel shall:
10 1. Record the patients name, address, and call-back number;
11 2. Tell the requesting party to hang up and dial 911;
12 3. Call the Authorized EMS Dispatch Center at (▇▇▇) ▇▇▇-▇▇▇▇, and provide 13 the patient’s name, address, and callback number.
15 D. CONTRACTOR shall obtain, install, and maintain in CONTRACTOR’S ambulances 16 all such communications equipment as is determined through AGENCY policy to be 17 necessary for the effective and efficient dispatch of ambulances. CONTRACTOR 18 shall be financially responsible for installation; purchase/rental and maintenance of 19 communication equipment provided in Section 3.2 (C) of this agreement.
21 E. CONTRACTOR shall establish policies that ensure that upon receipt of a private 22 request for ambulance services, that pertinent information including callback 23 number, location, and nature of the incident is ascertained and immediately 24 transferred to the Authorized EMS Dispatch Center.
26 F. CONTRACTOR shall ensure that a Record of Calls, as defined in 13 C.C.R, 27 Division 2, Chapter 5, Article 1, Section 1100.7 is maintained. In addition, 28 CONTRACTOR shall ensure a record of all requests for ambulance service is 29 maintained by the Authorized EMS Dispatch Center. 3
Dispatch Requirements. As a condition of this Agreement, the Contractor shall enter into an exclusive contract with Fort ▇▇▇▇▇▇▇ 911 for dispatch and communication services. Contractor shall use Fort ▇▇▇▇▇▇▇ 911 exclusively for dispatch and communication services in the NLCERA. (See Exhibit B, Dispatch Service Agreement)
Dispatch Requirements. A. SEMSA shall provide dispatch for services necessary to receive and respond to requests for emergency and advanced life support ambulance services, using its dispatch center located in Merced County. It will also have an agreement with SIFC for initial dispatching of ▇▇▇▇▇’s ambulances. SIFC, as a secondary PSAP, will receive medical response requests from the primary PSAPs in Lassen County. SIFC will dispatch ▇▇▇▇▇’s ambulances. ▇▇▇▇▇-▇▇▇▇▇▇ will be notified of the call by monitoring the digital voice page to the ambulance. The ambulance will provide enroute and on-scene confirmation to both SIFC and the ▇▇▇▇▇-▇▇▇▇▇▇ dispatch centers. Ambulance time stamps will be entered into the computer aided dispatch center at ▇▇▇▇▇-▇▇▇▇▇▇. ▇▇▇▇▇ shall ensure that all dispatching and communications with its ambulance units is conducted in a manner consistent with Federal and State 9-1-1 Communications Standards, including EMS Agency policies and procedures. Within the six months of this Agreement, ▇▇▇▇▇ will work with SIFC to develop a protocol for transferring of reporting parties from SIFC to ▇▇▇▇▇-▇▇▇▇▇▇ for pre- arrival directions and will submit this protocol to NOR-CAL for its approval.
B. SEMSA shall establish mechanisms for the evaluation of dispatch operations, including those provided by SIFC, as well as problem identification and resolution. SEMSA shall have a plan to provide for emergency and advanced life support ambulance dispatch during any period of primary dispatch system failure. SEMSA shall pay for all interfaces to its computer equipment, and for hardware at its dispatch facility. A Computer Aided Dispatch (CAD) system shall be utilized to record dispatch information for all ambulance requests. The CAD system shall include the date, hours, minutes and seconds. All radio and telephone communications shall be recorded and retained for a minimum of 90 days. SEMSA shall have capabilities for 24-hour, “real time” recordings of all incoming emergency telephone lines and radio frequencies shall be retained by SEMSA.
Dispatch Requirements. 8.1 The Supplier is obliged to provide for each individual con- signment a detailed dispatch note on the date of dispatch, separate from goods and invoice. Goods shall be accom- panied by a delivery note and a packing slip. In the event that goods are to be dispatched by ship, the dispatch doc- umentation and invoice shall specify the names of the ship- ping company and the ship. The Supplier shall choose a mode of transport, which is most beneficial and most suita- ble for the Purchaser. All dispatch notes, packing slips, bills of lading and invoices as well as all outer packaging etc. must indicate the complete order reference and details concerning the unloading point specified by the purchaser.
8.2 The Supplier is obliged to ▇▇▇▇, ▇▇▇▇ and dispatch danger- ous goods in accordance with relevant national or interna- tional regulations. Accompanying documentation must indi- cate the risk category of the goods supplied and any further stipulations, which may be required pursuant to the relevant transportation regulations.
8.3 The Supplier shall be liable for any damage caused by the non-compliance with these provisions and shall be respon- sible for the payment of any costs thereby incurred. The Supplier shall be responsible for ensuring compliance with said shipping requirements on the part of sub-suppliers.
8.4 Any consignments of which the Purchaser is unable to take delivery due to the non-compliance with these provisions shall be stored at the Supplier’s expense and risk. The Pur- chaser shall be entitled to ascertain the contents and condi- tion of such consignments. Tools and equipment shall not be loaded in the same consignment as the goods supplied.
Dispatch Requirements. A. Dispatch - The CONTRACTOR will be dispatched through the COUNTY' s designated communications center, i.e., Santa ▇▇▇▇ Regional 911.
Dispatch Requirements. BOEC will handle initial requests for EMS services, as well as notification and dispatching of ambulance and first-responder resources. PROVIDER will be required to provide an SSP Controller, certified as an Emergency Medical Dispatcher (EMD) and knowledgeable about PROVIDER’S SSP. The Controller facilitates the flow of information to BOEC regarding availability of PROVIDER’S ambulance units and movement of these units to posting locations. The Controller will not be responsible for any dispatch duties or for control, management, or supervision of BOEC staff. The Controller must be located at BOEC. PROVIDER may be required to finance up to $75,000 to support upgrading the ambulance module of the BOEC CAD software. The COUNTY will review and oversee ambulance dispatch issues and assure early resolution of communications/dispatch issues. The PROVIDER must also provide a PROVIDER CAD interface screen with data access and management functionality to the EMS Administration office upon request.
Dispatch Requirements