Common use of Dispute Escalation Process Clause in Contracts

Dispute Escalation Process. If the Center representative cannot resolve the dispute through either the service delivery process, or facilitation with the CS&C Office: ▪ The formal dispute will be escalated to the NSSC CS&C Director for the purpose of discussion and fact finding resulting in the issuance of a formal report; ▪ The formal dispute may be escalated to the NSSC Executive Director for discussion, negotiation, or an advisory opinion when resolution can not be reached by the CS&C Office; and ▪ If actions to resolve the dispute cannot be agreed upon between the NSSC Executive Director and the Center representative, it will be referred to the NSSC Board of Directors for discussion and resolution - the decision of the NSSC Board of Directors will be the final ruling. The NSSC Board of Directors will identify and agree to satisfactory actions and resolution with the NSSC Executive Director.

Dispute Escalation Process. ‌ If the Center customer representative cannot resolve the dispute through either the service delivery process, or facilitation with the B&A Office, CS&C OfficeTeam Lead: ▪ • The formal dispute will be escalated to the NSSC CS&C Director Director, B&A for the purpose of discussion and fact finding resulting in the issuance of a formal report; ▪ • The formal dispute may be escalated to the NSSC Executive Director for discussion, negotiation, or an advisory opinion when resolution can cannot be reached by the CS&C OfficeDirector, B&A; and ▪ • If actions to resolve the dispute cannot be agreed upon between the NSSC Executive Director and the Center representativecustomer, it will be referred to the NSSC Board of Directors BOD for discussion and resolution - the decision of the NSSC Board of Directors BOD will be the final ruling. The NSSC Board of Directors BOD will identify and agree to satisfactory actions and resolution with the NSSC Executive Director.