Continuous Service Improvement Initiatives Clause Samples

The Continuous Service Improvement Initiatives clause establishes a framework for ongoing evaluation and enhancement of services provided under an agreement. Typically, it requires the service provider to regularly assess performance metrics, gather feedback, and propose actionable improvements, such as process optimizations or technology upgrades. This clause ensures that services evolve to meet changing needs and standards, ultimately driving higher efficiency and value for both parties.
Continuous Service Improvement Initiatives. ‌ The emphasis on rigorously establishing and then aligning towards customer expectations while meeting or exceeding requirements is particularly significant for shared services. The NSSC makes use of tools, such as Agile Scrum and Lean Six Sigma, to ensure our process and services are streamlined and efficient. Customer experience and the ability to adapt and change is paramount. To continue to improve in these areas we have created a culture of continuous improvement. Our culture is built upon the ideas of those who understand the business the best our employees. We have implemented an Innovation and Continuous Improvement program and our employees have been quick to respond. Their ideas are tracked and evaluated using Lean 6 Sigma and other tools to determine the potential benefits to our customers, which is at the heart of everything the NSSC does. The customer experience gives life to our metrics. It matters, and we are working hard to ensure the customer experience exceeds expectations.
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Continuous Service Improvement Initiatives. The emphasis on rigorously establishing standards and requirements and then aligning these standards and requirements with customer expectations while meeting or exceeding these requirements is particularly significant for shared services. The NSSC makes regular use of tools, such as Agile Scrum and Lean Six Sigma, to ensure our process and services are streamlined and efficient. Customer experience and the ability to adapt and change is paramount. To continue to improve in these areas, we have created a culture of continuous improvement. Our culture is built upon the ideas of those who understand the business the best, our employees, and also from the experiences and feedback from our NASA customers. We have an Innovation and Continuous Improvement Program that is extensively utilized by our employees via ideas and suggestions. All ideas are tracked and evaluated, and the customer experience gives life to our metrics. It matters, and we continuously work hard to ensure the customer experience always exceeds expectations. We hope you are noticing the improvements. In FY23, the NSSC has also initiated a “pain point sprint project” to enhance Personnel Action Request processing. Outcomes of this initiative include: (1) Decreased timelines associated with processing new hire actions which will decrease the time to hire; (2) Improved customer experience with real-time training for submitting each type of personnel action; and (3) Increased deliverable quality using automations and training.
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Continuous Service Improvement Initiatives. The emphasis on rigorously establishing and then aligning towards customer expectations while meeting or exceeding requirements is particularly significant for shared services. The NSSC makes use of tools, such as Agile Scrum and Lean Six Sigma, to ensure our process and services are streamlined and efficient. Customer experience and the ability to adapt and change is paramount. To continue to improve in these areas we have created a culture of continuous improvement. Our culture is built upon the ideas of those who understand the business the best, our employees, and also from the experiences and feedback of our NASA customers. We have an Innovation and Continuous Improvement program and our employees are always quick to make suggestions. Ideas are tracked and evaluated. The customer experience gives life to our metrics. It matters, and we are working hard to ensure the customer experience exceeds expectations. In FY21, NSSC fine-tuned our recently modernized survey program and web presence. We hope you are noticing the improvements. In FY22, the NSSC has taken on an a “pain point sprint project” initiative to take ownership of the Grants and Cooperative Agreements end-to-end processing in partnership with the Science Mission Directorate (SMD). Outcomes of this initiative include: (1) greater transparency for our stakeholders (in particular; SMD), (2) improved performance tracking, (3) improved data accuracy, and (4) overall management and
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Continuous Service Improvement Initiatives. The NSSC utilizes Agile Scrum methodologies to create better results faster for internal continuous service improvement initiatives and for customer facing systems to enhance the customer experience and to provide better overall customer service. Along with the Lean Six Sigma approach to improving the performance of shared services and enabling the NSSC to transform service performance, enhance customer satisfaction, and improve the “bottom line.” The emphasis on rigorously establishing and then aligning towards customer requirements is particularly significant for shared services. In order to reduce operational costs, the NSSC must introduce innovation and employ consistent processes to provide cost-effective services. During FY18, the NSSC will continue to employ innovation and continuous service improvement methodologies to improve and enhance service experience as well as to identify cost drivers and other factors that drive the most efficient and cost effective methods for delivering services. Key areas of opportunity in FY18 include: (1) Intelligent Automation (Robotics) development and implementation, (2) ServiceNow enhancements for continuous service improvement, (3) leveraging the Enterprise Service Desk (ESD) investment by transitioning/integrating Center Help Desks, (4) expanding the scope of Procurement Services to include Center Purchase Card (P-Card) Coordinator Support and Small Business Innovative Research (SBIR) Phase III Award & Administration, and (5) transitioning Extended Temporary Duty (ETDY) Authorization and Voucher Preparation Services to the NSSC.
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Continuous Service Improvement Initiatives. ‌ The emphasis on rigorously establishing and then aligning towards customer expectations while meeting or exceeding requirements is particularly significant for shared services. The NSSC makes use of tools, such as Agile Scrum and Lean Six Sigma, to ensure our process and services are streamlined and efficient. Customer experience and the ability to adapt and change is paramount. To continue to improve in these areas we have created a culture of continuous improvement. Our culture is built upon the ideas of those who understand the business the best our employees and also from the experiences and feedback of our NASA customers. We have implemented an Innovation and Continuous Improvement program and our employees have been quick to respond. Their ideas are tracked and evaluated using Lean Six Sigma and other tools to determine the potential benefits to our customers, which is at the heart of everything the NSSC does. The customer experience gives life to our metrics. It matters, and we are working hard to ensure the customer experience exceeds expectations. In FY20, NSSC modernized our survey program and web presence to be more in tune to the Customer Experience. NSSC is currently in midst of a major migration effort within the ServiceNow ERP platform; implementing a one stop shop Employee Service Portal (HR Services) and service portals for Financial Services and Procurement Services to align with portals already in operation for ESD and HR Services. In partnership with OCHCO, transforming Staffing Services implementing USA Staffing, USA On-boarding, and USA Hire while sunsetting legacy systems.
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Related to Continuous Service Improvement Initiatives

  • CONTINUOUS IMPROVEMENT The Supplier shall at all times during the Framework Period comply with its obligations to continually improve the Goods and/or Services and the manner in which it provides the Goods and/or Services as set out in Framework Schedule 12 (Continuous Improvement and Benchmarking).

  • Completion of Services (a) The Customer must: (i) notify Deswik in writing as soon as the Customer becomes aware of any defects in the Services; or (ii) provide Deswik with an email confirming successful completion of any Services Deswik advises the Customer have been completed. (b) If the Customer does not notify Deswik of any defects under clause 5.4(a)(i) or provide Deswik with an email confirming successful completion of the Services within 14 days of Deswik notifying the Customer that the relevant Services are complete, the Customer is deemed to have accepted the Services. (c) If the Customer notifies Deswik of any defects under clause 5.4(a)(i), Deswik will, as soon as possible investigate and (where applicable) undertake rectification of the defects. Upon completion of any defect rectification the Customer must promptly provide an email notification of the successful completion of the services, unless further defects exist. In this case, the Customer is further required to notify Deswik of such defects.

  • Termination of Services The Account Owner may act for all Clients to terminate enrollment in the DNA Guardian Program by executing ViaCord’s required documentation. However, once the Child reaches the age of majority, ▇▇▇▇▇▇▇ will follow the request of the Child.