Service Performance definition

Service Performance. (in respect of a Service Period) shall be calculated by dividing:
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Service Performance is defined as the availability of the ECN’s voice platform including myCloudPBX, Business SIP and associated APIs to register a SIP endpoint and make/receive calls.
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Service Performance refers only to the performance of DigiCert’s back‐end system, and does not include the system availability, performance, or response delay of any third party.
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Examples of Service Performance in a sentence

  • Service Performance SLA credits will not be given if Service Availability SLA credits are requested against same Customer issue.

  • If LightEdge Technical Support determines that Customer service is available albeit with performance degradation the issue will be categorized as a “Service Performance” issue and all SLA remedies applicable to Service Performance will apply.

  • Software products TIBCO BusinessEvents®, TIBCO Collaborative Information Manager™, TIBCO ActiveMatrix® Service Performance Manager, TIBCO® ActiveFulfillment (and each of the foregoing, when included in any Bundle or Embedded/ Bundled Products) are subject to a restricted license and contain third party proprietary code that you can only use in conjunction with the Software and may be subject to additional terms as provided by us.

  • Service Performance Report The document provides the overall assessment of service performance (per month) and OLA target performance achieved during reporting May-Aug 2016: 4 Months report Sept-Dec 2016: 4 Months report Jan-June 2017: 6 Months report July-Dec 2017: 6 Months report3 At least one page document submitted to the Executive Board for assessment and made publicly available at EGI Document server3 by the Customer contact 6.3Violations As defined in Corporate-level EGI Operational Level Agreement.

  • Service Performance Report The document provides the overall assessment of service performance (per month) and OLA target performance achieved during last 6 months Every 6 months starting from 1 May 2016 At least one page document submitted to the Executive Board for assessment and made publicly available at EGI Document server3 by the Customer contact 6.3Violations As defined in Corporate-level EGI Operational Lever Agreement.

  • Service Performance Measure SAIDI Frequency of Reporting The Distributor will comply with its statutory reporting requirements under the law, including the Code.

  • Service Performance Measure SAIDI For each period of excess control for any day, the number of excess hours of control.

  • The network shall perform in accordance -------------------------- with the service performance levels set forth in Exhibit A ("Service Performance Levels").

  • Service Performance Standards; Liquidated Damages for Failure to Meet Standards.

  • Note that invoices need to be accompanied by a Service Performance Report (see Section 6.2).


More Definitions of Service Performance

Service Performance means the measurement attributable to the Services pursuant to the calculation of the Performance Deduction in Part 5 of this [Clause 39 - Schedule];
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Service Performance means the amount of time that elapses between the arrival of data sent by Customer at Symantec’s back‐end system and the transmission from Symantec’s back‐end system of the corresponding response or automated action initiated by Symantec in connection with the relevant User Authentication Service. “Service Performance” refers only to the performance of ▇▇▇▇▇▇▇▇’s back‐end system, and does not include the system availability, performance, or response delay of any third party.
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Service Performance means the amount of time that elapses between the arrival of data sent by Customer at DigiCert’s back‐end system and the transmission from DigiCert’s back‐end system of the corresponding response or automated action initiated by DigiCert in connection with the relevant User Authentication Service. “Service Performance” refers only to the performance of DigiCert’s back‐end system, and does not include the system availability, performance, or response delay of any third party.
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Related to Service Performance

  • Final Performance means the Final Valuation Price divided by the Initial Price(Settlement) each in respect of the Worst Performing Underlying Asset as calculated in respect of the Final Valuation Date. "Final Valuation Date" means 29 November 2027, subject to adjustment.

  • human performance means human capabilities and limitations which have an impact on the safety and efficiency of aeronautical operations;

  • Control Performance Standard or “CPS” shall mean the reliability standard that sets the limits of a Balancing Authority’s Area Control Error over a specified time period.

  • Unsatisfactory Performance means any of the following:

  • Underlying Performance means a decimal number calculated by applying the following formula: