Dominion Customer Relations Manager Clause Samples

Dominion Customer Relations Manager. After the completion of the implementation (i.e. after certification of the second statewide election), Dominion will assign a Customer Relations Manager (CRM) to directly support the ROV for the duration of the contract. The Dominion CRM will provide ongoing product support and ensure project teams address and resolve issues to the ROV’s satisfaction. The CRM will work closely with the ROV to properly plan for the scope and requirements all project events, including the assignment of the correct resources. These project events include, but are not limited to: ballot programming, maintenance, logic and accuracy testing, and election day support. Additionally, the CRM will ensure accurate and timely invoicing, while working with the appropriate Dominion and customer personnel needed to resolve any outstanding account(s) receivables.
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