Equitable Distribution of Overtime. Overtime shall be voluntary and shall be offered in an equitable manner among the employees in a department who are able to perform the work. Notwithstanding the foregoing, overtime may be required in emergency situations and urgent customer service situations including, without limitation, a situation which is urgent in the opinion of the customer or broker, provided that the situation is one over which the Company had no control. Employees shall not be required to work overtime in any circumstances where: a) there is another employee available who is willing and able to perform the work; b) the overtime requested would result in an excess of five (5) hours per week being worked; c) the overtime requested would cause the employee to work on more than one scheduled day off in the current calendar month; or d) the overtime requested for any one project would result in the employee being required to work in excess of two (2) consecutive overtime shifts in any one week.
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Sources: Collective Agreement, Collective Agreement