Common use of Escalation and Dispute Resolution Clause in Contracts

Escalation and Dispute Resolution. 20.1. If any dispute or difference of any kind whatsoever arises between the Parties in relation to this Agreement or the provision of the Service, the Parties will use their reasonable endeavours to settle the dispute as soon as possible in accordance with BT’s code of practice in respect of disputes in force from time to time. 20.2. In the event that a dispute between the Parties is not settled by BT’s Customer Services director within sixty days of the event giving rise to the dispute occurring, then the matter may be referred by either Party to arbitration under the Arbitration Rules of the Chartered Institute of Arbitrators -Irish Branch. Any such arbitration shall be conducted in Ireland, in the English language and shall be governed by the Arbitration Acts, 1954 to 2010.