Common use of Event Support Services Clause in Contracts

Event Support Services. i. Subject to an additional fee by contacting ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇, PubNub will provide Event Support Services (minimum 2 hours per event). ii. The Customer must provide written notice to PubNub a minimum of at least ten (10) business days prior to the event. If a Customer does not provide the minimum notice for events, PubNub may in its sole discretion not guarantee the Service Level Agreement and response time. Support includes live monitoring of the event. iii. If applicable, Customer must provide PubNub with access to the Customer Software (if applicable) and suitable instructions for usage to PubNub at least ten (10) business days prior to the event.