Common use of Fault Resolution Clause in Contracts

Fault Resolution. If Customer becomes aware of a Critical Fault, Major Fault or a Minor Fault (defined below and together known as “Fault”) then Customer will immediately notify ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇ via the support telephone line or email and provide all of the following information: (a) a clear and full description of the Fault and symptoms; and (b) copies of all relevant supporting documentation in the Customer’s possession to include screen shots of any fault codes, page faults, or other clues that may be available, (c) such other information in its possession which may be reasonably requested by ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇ for the purpose of identifying or addressing the potential Fault. ▇▇▇▇▇▇▇▇- ▇▇▇▇▇▇ is not obligated to correct any Faults related to modifications made by anyone other than ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇, including those made by Customer, modifications made by ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇ at the request of Customer, or improper use by Customer or any third party. ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇ will respond and escalate its response based on the severity of the Fault. ▇▇▇▇▇▇▇▇- ▇▇▇▇▇▇ will use commercially reasonable efforts to rectify Faults within the resolution times set forth below. Customer acknowledges that these response and resolution times are goals only, and Customer acknowledges that ▇▇▇▇▇▇▇▇- ▇▇▇▇▇▇ cannot commit to resolving every Fault within these timelines. Failure to meet the resolution times below shall not be a breach of this Agreement.

Fault Resolution. If Customer becomes aware of a Critical Fault, Major Fault or a Minor Fault (defined below and together known as “Fault”) then Customer will immediately notify ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇ via the support telephone line or email and provide all of the following information: (a) a clear and full description of the Fault and symptoms; and (b) copies of all relevant supporting documentation in the Customer’s possession to include screen shots of any fault codes, page faults, or other clues that may be available, (c) such other information in its possession which may be reasonably requested by ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇ for the purpose of identifying or addressing the potential Fault. ▇▇▇▇▇▇▇▇- ▇▇▇▇▇▇ is not obligated to correct any Faults related to modifications made by anyone other than ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇, including those made by Customer, modifications made by ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇ at the request of Customer, or improper use by Customer or any third party. ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇ will respond and escalate its response based on the severity of the Fault. ▇▇▇▇▇▇▇▇- -▇▇▇▇▇▇ will use commercially reasonable efforts to rectify Faults within the resolution times set forth below. Customer acknowledges that these response and resolution times are goals only, and Customer acknowledges that ▇▇▇▇▇▇▇▇- -▇▇▇▇▇▇ cannot commit to resolving every Fault within these timelines. Failure to meet the resolution times below shall not be a breach of this Agreement.