General Exclusions. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following:
Appears in 8 contracts
Sources: Service Level Agreement, E Line Evc Service Level Agreement, Service Level Agreement
General Exclusions. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following:: frames that do not otherwise comply with the applicable limitations on Customer’s subscribed bandwidth;
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
General Exclusions. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following:: ● Lapses of E-Line EVC service associated with new installations (i.e.i.e., before new service acceptances by Customer);
Appears in 1 contract
Sources: Service Level Agreement
General Exclusions. The following exclusions apply to all Service Level Standards contained in this document. Service Level Standard measurements do not include any periods the Service Level Standard was not met resulting in whole or in part from the following:: ● Force Majeure Events as defined in Customer’s Contract or on the Guide.
Appears in 1 contract
Sources: Service Level Agreement