Hardware Support Services. In addition to the Support Services described above, LogRhythm provides Hardware maintenance and support services and parts, with related labor services to repair or replace defects in workmanship pursuant to and occurring within the Support Services term applicable to Customer’s Hardware product(s) “Hardware Support Services” are only available on Hardware that are under a current Support Services Agreement with LogRhythm. (a) LogRhythm provides Hardware Support Services with assistance f rom its hardware OEM provider, Dell global services. Support Services are available for Hardware for up to five (5) years from the (i) Onsite dispatch of a technician and/or service parts to Customer’s business location for repair and resolution, if appropriate and if on-site services are available in Customer’s region. (ii) With Customer’s consent, remote troubleshooting sessions, when available, where the Hardware manuf acturer’s technician conducts a troubleshooting session in Customer’s network. (iii) Onsite troubleshooting assistance when LogRhythm has evaluated a problem and determined that field support is necessary for diagnostics and resolution and if on-site services are available in Customer’s region. (b) Hardware shipped to Customer will support the release of the Software installed on the Hardware at time of delivery. If a subsequent Upgrade Release requires an upgrade to the Hardware, Customer may choose to either (i) upgrade the Hardware at its cost and install the subsequent Upgrade Release or (ii) receive Support Services on Customer’s current Hardware and Software through the support lif e cycle of the applicable Software and Hardware.
Appears in 1 contract
Sources: Support Services Addendum
Hardware Support Services. In addition to the technical Support Services described above, LogRhythm provides Hardware maintenance and support services and service, parts, with related labor services to repair or replace defects defect(s) in workmanship pursuant to and occurring within the Support Services term applicable to Customer’s Hardware product(s) (“Hardware Support Services” are only available on Hardware that are under a current Support Services Agreement with LogRhythmQualified Incident(s)”).
(a) LogRhythm provides Hardware Support Services with assistance f rom from its hardware OEM provider, Dell global services. Support Services are available for Hardware for up to five (5) 5 years from thethe date of delivery provided Customer remains current on a Support Services plan. Hardware Support Services also include:
(i) Onsite dispatch of a technician and/or service parts to Customer’s business location for repair and resolution, if appropriate and if on-site services are available in Customer’s region.
(ii) With Customer’s consent, remote troubleshooting sessions, when available, where the Hardware manuf acturer’s manufacturers technician conducts a troubleshooting session in Customer’s Customers network.
(iii) Onsite troubleshooting assistance when LogRhythm has evaluated a problem and determined that field support is necessary for diagnostics and resolution and if on-site services are available in Customer’s region.
(b) Hardware shipped to Customer will support the release of the Software installed on the Hardware at time of delivery. If a subsequent Software Upgrade Release requires an upgrade to the Hardware, Customer may choose to either (i) upgrade the Hardware at its cost and install the subsequent Software Upgrade Release or (ii) receive Support Services on Customer’s their current Hardware and Software through the support lif e life cycle of the applicable Software and Hardware.
Appears in 1 contract
Sources: End User License Agreement