Common use of Head of Service Clause in Contracts

Head of Service. 3.3.2.1. To oversee the day to day operation of the HHIA; 3.3.2.2. To develop and publish the HHIA Service Plan; 3.3.2.3. To report to, advise and receive direction from the HHIA Board; 3.3.2.4. To create and maintain strategic relationships between the HHIA and other statutory and third sector organisations, such as county and district councils, support organisations and local and national charities; 3.3.2.5. To create and maintain relationships between the HHIA and commercial and private organisations, such as housing providers and contractors, to include procuring, monitoring and updating any framework agreements that facilitate the delivery of the HHIA’s services; 3.3.2.6. Management of the HHIA budget, including providing financial reports to the HHIA Board and Hertfordshire Chief Finance Officers group; 3.3.2.7. To recommend to the HHIA Board service improvement and opportunities for new services; 3.3.2.8. To make decisions as specified within the HHIA scheme of delegation, in relation to grant and discretionary funding; 3.3.2.9. To evaluate and sign off contract variations, including extensions of time, on complex adaptations in line with the HHIA scheme of delegation; 3.3.2.10. To determine on matters of dispute relating to quality of goods or services provided to the HHIA or customer, and to instigate an appropriate response (i.e. non-payment of invoice, claim against insurers, escalation etc); 3.3.2.11. To manage complaints received by the HHIA, and implement appropriate measures to rectify; 3.3.2.12. To contribute to strategic care, health and housing decision making as required to help meet local targets and objectives; 3.3.2.13. To prepare and maintain policies and procedures relating to the delivery of services and, where necessary, seeking approval/adoption of these; 3.3.2.14. Overseeing the marketing and promotion of the HHIA; 3.3.2.15. Identification of and implementation of measures to increase income into the service; 3.3.2.16. Other duties commensurate with the role, and as directed by the HHIA Board.