Helpdesk. 8.1 The Lessor operates the Helpdesk during the Helpdesk Operating Hours to take initial calls from the Lessee. Lessee shall comply with all reasonable instructions given by Helpdesk staff in relation to the Equipment. 8.2 Technical advice via the Helpdesk may be provided by the Lessor in relation to operational issues, Equipment fault diagnosis, installation issues and other technical issues relevant to the Equipment. 8.3 The Helpdesk can be reached via the telephone number provided by the Lessor to the Lessee from time to time.
Appears in 3 contracts
Sources: Pos Terminal Service Description, Pos Terminal Hire Agreement, Pos Terminal Service Agreement