Common use of Helpdesk Clause in Contracts

Helpdesk. v. A telephone helpdesk will be provided to users of the Service between the hours of 9:30 am to 12:00 and 14:00 to 17:00, British Local Time, Monday to Friday, excluding all public holidays. vi. The telephone number to contact is +▇▇ ▇▇▇▇ ▇▇▇▇▇▇. This is the number of the NEODC helpdesk. vii. Alternatively, users can seek support by email, addressed to the NEODC at ▇▇▇▇▇@▇▇.▇▇.▇▇ . Email support requests shall be dealt with during the office hours described above. viii. Users must have prepared for use of the help desk facility by being able to clearly state the nature of the problem. They will also need to give their name and contact details. ix. Support will be specific to issues related only to the use and execution of the NEODC SSE services; it will not generally be given in response to general enquiries about SSE, web service standards, general IT, computer operating system, communications, etc. x. Users will be made aware of the procedures / methods for contacting the service provider via the service description information and the contact details given for NEODC in the “Organisations” section of the SSE portal.

Helpdesk. v. i. A telephone helpdesk will be provided to users of the Service between the hours of 9:30 am to 12:00 and 14:00 to 17:00, British Local Time, Monday to Friday, excluding all public holidays. viii. The telephone number to contact is +▇▇ ▇▇▇▇ ▇▇▇▇▇▇. This is the number of the NEODC helpdesk. viiiii. Alternatively, users can seek support by email, addressed to the NEODC at ▇▇▇▇▇@▇▇.▇▇.▇▇ . Email support requests shall be dealt with during the office hours described above. viiiiv. Users must have prepared for use of the help desk facility by being able to clearly state the nature of the problem. They will also need to give their name and contact details. ix. v. Support will be specific to issues related only to the use and execution of the NEODC SSE services; it will not generally be given in response to general enquiries about SSE, web service standards, general IT, computer operating system, communications, etc. x. vi. Users will be made aware of the procedures / methods for contacting the service provider via the service description information and the contact details given for NEODC in the “Organisations” section of the SSE portal.