Common use of Helpdesk Clause in Contracts

Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 2. 2.2 The Customer may use the helpdesk [for the purposes of requesting and, where applicable, receiving the Support Services]; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider shall ensure that the helpdesk is [accessible by telephone, email and using the Provider's web-based ticketing system]. 2.4 The Provider shall ensure that the helpdesk is [operational and adequately staffed] during [Business Hours] during the Term.[ In addition, the Provider shall [provide a special telephone number for the Customer to report critical issues outside of Business Hours].] 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.

Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 2helpdesk. 2.2 The Customer may use the helpdesk [for the purposes of requesting and, where applicable, receiving the Support Services]; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider shall ensure that the helpdesk is [accessible by telephone, email and using the Provider's web-based ticketing system]. 2.4 The Provider shall ensure that the helpdesk is [operational and adequately staffed] during [Business Hours] during the Term.[ In addition, the Provider shall [provide a special telephone number for the Customer to report critical issues outside of Business Hours].] 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.