Common use of Helpdesk Clause in Contracts

Helpdesk. 1. The Client is entitled to consult ▇▇▇▇▇▇▇’▇ helpdesk for reasonable questions, support and advice concerning the use of the Digital Product. Keesing will endeavour to offer the Client the requested support or to provide adequate answers to questions regarding the use of the Digital Product to the best of its ability. 2. Keesing endeavours that its helpdesk can be reached during regular European office hours; 08:00-18:00 CEST/CET (excluding Dutch public holidays). 3. The Client is deemed to have a reasonable basic knowledge regarding the Digital Product and of its own IT-systems and software programmes. If and in so far as helpdesk service is required due to absence of such basic knowledge, Keesing is entitled to invoice the costs concerned to the Client in accordance with Keesing's applicable pricelist.

Helpdesk. 1. The Client is entitled to consult ▇▇▇▇▇▇▇’▇ helpdesk for reasonable questions, support and advice concerning the use of the Digital Product. Keesing will endeavour to offer the Client the requested support or to provide adequate answers to questions regarding the use of the Digital Product to the best of its ability. 2. Keesing endeavours that its helpdesk can be reached during regular European office hours; 08:00-08:00- 18:00 CEST/CET (excluding Dutch public holidays). 3. The Client is deemed to have a reasonable basic knowledge regarding the Digital Product and of its own IT-systems and software programmes. If and in so far as helpdesk service is required due to absence of such basic knowledge, Keesing is entitled to invoice the costs concerned to the Client in accordance with Keesing's applicable pricelist.