Common use of Helpdesk Clause in Contracts

Helpdesk. Customers must contact LightEdge Support to report serv ice trouble or an outage w ith LightEdge Technical Support. LightEdge Technical Support will be av ailable seven (7) day s per week; twenty-four (24) hours per day; three hundred sixty-five days (365) days per y ear. LightEdge Technical Support provides support for netw ork monitoring, trouble ticket resolution, and fault isolation up to the termination Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representativ e. LightEdge w ill not perform any requested activ ity which may cause Serv ice disruption or perform any changes to Serv ice unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by any one other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications w ith Customer w ill be in the English language.

Helpdesk. Customers must contact LightEdge Support to report serv ice trouble or an outage w ith LightEdge Technical Support. LightEdge Technical Support will be av ailable seven (7) day s per week; twenty-four (24) hours per day; three hundred sixty-five days (365) days per y ear. LightEdge Technical Support provides support for netw ork LPARs, network monitoring, trouble ticket resolution, resolution and fault isolation up to the termination Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representativ e. LightEdge w ill not perform any requested activ ity which may cause Serv ice disruption or perform any changes to Serv ice unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by any one other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications w ith Customer w ill be in the English language.

Helpdesk. Customers must contact LightEdge Support to report serv ice trouble or an outage w ith LightEdge Technical Support. LightEdge Technical Support will w ill be av ailable seven sev en (7) day s per week; twenty-four (24) hours per day; three hundred sixty-five days day s (365) days day s per y ear. LightEdge Technical Support provides support for netw ork monitoring, trouble ticket resolution, and fault isolation up to the termination Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representativ e. representative. LightEdge w ill will not perform any requested activ ity which w hich may cause Serv ice disruption or perform any changes to Serv ice Service unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by any one other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications w ith Customer w ill be in the English language.