Common use of Incident Report Target Response Times Clause in Contracts

Incident Report Target Response Times. SISW will use commercially reasonable efforts to provide a first response to an Incident Report within the following time periods in accordance with the report’s classification: Critical < 1 hour < 4 hours High < 2 business hours < 8 business hours Medium Next business day ▇▇▇▇’s discretion Low Next business day ▇▇▇▇’s discretion

Incident Report Target Response Times. SISW will use commercially reasonable efforts to provide a first response to an Incident Report within the following time periods in accordance with the report’s classification: Critical < 1 hour < 4 . Target Response Time 12 hours High < 2 business 24 hours < 8 business hours Medium Next business day ▇▇▇▇’s discretion Low Next business day ▇▇▇▇’s discretion36 hours

Incident Report Target Response Times. SISW will use commercially reasonable efforts to provide a first response to an Incident Report within the following time periods in accordance with the report’s classification: Critical Priority class‌‌ Response Times Resolution Times Critical‌‌ < 1 hour < 4 hours High High‌‌ < 2 business hours < 8 business hours Medium Medium/General‌‌ Next business day ▇▇▇▇’s discretion Low Low‌‌ Next business day ▇▇▇▇’s discretion