Gold Level Sample Clauses

The "Gold Level" clause defines a specific tier or standard of service, product, or membership within an agreement. Typically, this clause outlines the enhanced features, benefits, or privileges that are available to parties who select or qualify for the Gold Level, such as priority support, additional resources, or exclusive access. By clearly distinguishing the Gold Level from other tiers, the clause ensures that both parties understand the scope of services or benefits provided, thereby reducing ambiguity and setting clear expectations.
Gold Level. The Gold Service level provides the Customer with full coverage on all service parts and labor as well […***…] average on-site response time from Technical Support dispatch, hardware and software critical and non-critical updates, applications support, access to online training modules, and discounts on optional advanced training programs; provided that, Illumina’s technical support group is notified of the dispatch request prior to […***…]. The Gold Service Level also includes […***…].
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Gold Level. Gold Level Support includes everything outlined in Section 2(a) (Silver Level) above, plus the following: 1) Remote Support of Covered Database(s). Northwoods will provide remote, first line of support and troubleshooting for the support of any Covered Database. If, in the sole discretion of Northwoods, the issue requires escalation to the software manufacturer, Northwoods will act as a liaison between Licensee and the software manufacturer for support and troubleshooting.
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Gold Level. Gold level Maintenance Services Customers will receive all of the benefits of Silver level plus the following additional benefits. (a) Additional technical contacts. Three additional Customer technical contacts for a total of five Customer technical contacts.
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Gold Level. Stock can be purchased up to the level of the current annual stock budget for the Library at the Property subject to agreement with the Authority`s Library Stock Manager. The Stock will be visible on the Library catalogue and can be requested by anyone who is a member of any public library in Swindon and has not received a ban from using one.
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Gold Level. Criteria: 11-15 enrolments with a minimum total of 45 tuition weeks. Commission Rate: 25%
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Gold Level. ▇.▇.▇. ▇▇▇▇ sponsors will also be recognized during the DSATS event with their names and logos prominently displayed at appropriate intervals during the event. ▇.▇.▇. ▇▇▇▇ sponsors will also have their logos posted on the DSATS website for the period leading up to the event. ▇.▇.▇. ▇▇▇▇ sponsors will also have their logos posted on the Drillbotics website as soon as this agreement is executed by all parties, and will remain until Phase II of the following year’s competition commences. 3.3.4. Cost of a Gold Sponsorship is US$3,000.00 in cash or in-kind contributions, subject to DSATS acceptance. Acceptance is based on relevance to the competition and compliance with any laws applicable to receiving such funding.
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Gold Level. For a period of three (3) years following the execution of this Agreement, provided Licensee remains current on its payments at the Gold Level, Northwoods will not increase the support fees payable under this Agreement for Compass software. At the end of the initial three (3) year term, and every three (3) years thereafter, Northwoods will increase the support fee in an amount that is the greater of (A) the annual support fee for the immediately preceding renewal term increased by the percentage increase in the Consumer Price Index (CPI) (as published by the United States Department of Labor, Bureau of Labor Statistics) for the 12-month period preceding the renewal date, or (B) the annual support fee for the immediately preceding renewal term increased by three and one-half percent (3 ½%).
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Related to Gold Level

  • Formal Level A. Level I: 1. Within five (5) work days of the oral response, if the grievance is not resolved, it shall be stated in writing on the "Academic Grievance" form as provided by the District (and shown as Exhibit "A" of this Agreement), signed by the grievant (or Federation Representative), and presented to his/her supervisor (or designee) at the ▇▇▇▇ level or above. 2. The supervisor or designee shall communicate his/her decision to the unit member in writing within five (5) days after receiving the grievance. 3. Within the above time limits, either the grievant (or Federation Representative) or the immediate supervisor (or designee) may request a personal conference with the other party. B. Level II: 1. In the event the grievant is not satisfied with the decision at Level I, he/she may appeal the decision on the appropriate form to the college/campus president, or his/her designee, within five (5) days. 2. This statement shall include a copy of the original grievance and a written copy of the decision rendered by the unit member's supervisor or designee. 3. The college/campus president, or his/her designee, shall communicate the decision to the grievant in writing within seven (7) days of receiving the appeal. Either the grievant (or Federation Representative) or the college/campus president (or his/her designee) may request a personal conference within the above time limits. C. Level III 1. If the grievant is not satisfied with the decision at Level II, he/she may within five (5) days appeal the decision on the appropriate form to the Chancellor, or his/her designee. 2. This statement shall include copies of the original grievance and appeal and written copies of the decisions rendered. 3. The Chancellor, or his/her designee, shall communicate his/her decision in writing to the grievant within fifteen (15) days. D. Level IV--Advisory Arbitration 1. Within fifteen (15) work days after receipt of the decision of the Chancellor, the Federation may, upon written notice to the Associate Vice Chancellor, Human Resources, submit the grievance to arbitration under and in accordance with the prevailing rules of the California State Mediation and Conciliation Services. Only the Federation (exclusive representative) may demand arbitration.

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Informal Level Before filing a formal written grievance, the grievant shall attempt to resolve it by an informal conference with his/her immediate supervisor.