TIERED SUPPORT Clause Samples

TIERED SUPPORT. The Contractor shall provide and manage a tiered support for the management and distribution of tickets that support the EITS Environment. The Contractor shall provide analysis of the current use of tiered support in the EITS Environment and provide advice on an effective tiered support structure that takes into account: multi-provider environment, the multiple businesses of MHS, the multitude of other vendors in the environment, and the businesses of Mission Partners. Contractor shall implement the tiered support structure, as approved by the Government. As part of the recommendation, Contractor shall demonstrate how the tiered structure supports:  Self-service efficiencies  Heightened customer satisfactionCall handling and first-call resolution  Shift-left capabilities to empower service desk  Seamless ticket handling to different support entities  Deep expertise available as appropriate  Escalate tickets between service tiers  End-to-end ownership of tickets by the Global Service Center
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TIERED SUPPORT. Mendix Platform Subscriptions include Maintenance Services for Customer’s use of the Mendix Platform, but such services do not cover support for Applications, even if such Applications are hosted in a cloud environment provided by SISW as part of the Mendix Platform Subscription. Customer will receive Maintenance Services according to the Tiered Support level corresponding to the type of Mendix Platform Subscription purchased by the Customer as indicated on the applicable Order Form, either “Pro” or “Enterprise” level. Each Tiered Support level grants a different level of service, as specified below.
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Related to TIERED SUPPORT

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she: a. is not under any obligation to pay child support; or b. is under such an obligation and is in good standing with respect to that obligation; or c. has agreed to a payment plan with the Vermont Office of Child Support Services and is in full compliance with that plan. Party makes this statement with regard to support owed to any and all children residing in Vermont. In addition, if the Party is a resident of Vermont, Party makes this statement with regard to support owed to any and all children residing in any other state or territory of the United States.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.