Call Handling Clause Samples
The Call Handling clause defines the procedures and standards for managing incoming and outgoing telephone calls within an organization or between contractual parties. It typically outlines responsibilities for answering calls promptly, routing calls to the appropriate personnel, and maintaining records of communications. This clause ensures that calls are handled efficiently and professionally, minimizing miscommunication and supporting effective business operations.
Call Handling. Shift Digital will develop consumer messaging and processes for the Concierge Services. All workflows, conversation topics, scripts, business rules and rules of engagement (hereinafter referred to as “Business Rules”) shall be determined by Shift Digital.
Call Handling. 6.2.1 Transfer call charges will apply. This charge begins once we have passed a caller or call directly to you.
6.2.2 We will answer up to 200 incoming calls per month and charge a fee of 50p per call thereafter.
Call Handling. The Contractor shall arrange its work schedules to accommodate AT&T's call volumes and list completion requirements, unless directed otherwise by AT&T in writing. The Work shall be performed in accordance with the following specifications:
A. Outbound calls shall be made from work lists furnished by AT&T and subsequent to customer call-backs resulting from both inbound and outbound calls within the following timeframes: *
B. Incoming calls will be handled within the following timeframes: *
Call Handling. 2.2.1.1. Call handling shall be charged on a ▇▇▇▇▇ per minute (“ppm”) basis.
2.2.1.2. Call handling includes any inbound, outbound and transfer calls.
2.2.1.3. The call handling Charges shall not include and the Service Provider shall not be entitled to charge for time an Agent is in Wrap Time or not engaged in a call, and only includes Talk Time.
2.2.1.4. The call handling Charges shall be inclusive of all costs associated with the provision of the Services of the Call-Off Contract, except where expressly provided in the Call-Off Contract.
2.2.1.5. The call handling minutes shall be invoiced in accordance with the Call-Off Contract.
Call Handling. The Multiband facility has more than adequate incoming telecommunications capacity to handle ongoing telephone traffic associated with your business. The customer service team will greet the customer as one of your customers via phone system notification. The phones will be answered in a way that is suitable to the client. Call guides will be developed to bring consistency to the customer’s experience. Multiband will provide call traffic reports on a weekly or monthly basis depending on how often you want to see reports. Daily reports can be attained at customer’s request.
Call Handling. 4.10.1 Sport Resolutions will provide a dedicated e-mail address and telephone line with voice-mail directing callers to an emergency out of hours service. The Secretariat will be provided with mobile devices which enable them to access e-mails outside of normal office hours to deal with urgent matters.
4.10.2 All calls and queries in relation to the NADP service will be dealt with personally by one of the four staff members named in 4.7.5. All telephone, e-mail and postal enquiries will be entered in to Sport Resolutions’ case management system in keeping with our high standards of customer service. All contact will be immediately acknowledged and addressed without delay.
4.10.3 Sport Resolutions will continue to operate a NADP website with its own address as an integral part of the organisation’s main website. Stakeholders and members of the public will also be able to contact the Secretariat by e-mail via the website.
Call Handling. (9-1-1 System Authority PSAP Name) _______________________________________ receiving a call for emergency services in your jurisdiction shall dispatch the call in the following manner: Primary: __________________________________ (State Specific Procedures, if radio frequency-identity frequency number, if talk group-identify name, if telephone-identity telephone number) Secondary: __________________________________ (State Specific Procedures if radio frequency-identity frequency etc.)
Call Handling. All `initial contact' incoming calls will be directed to dedicated phone lines at the Host and Delegating Authority's offices. All `initial contact' incoming emails will be directed to dedicated email addresses at the Host and Delegating Authority's offices.
Call Handling. Seller shall continue to receive and screen customer calls to determine whether they are software or hardware related. If the nature of the problem is hardware related, Seller will either forward the call handling information to Purchaser or advise the customer to contact the Purchaser for service; provided, however, that through the Transition Date, the Seller shall in all instances forward the call handling information to Purchaser. From and after the Transition Date, the Purchaser will receive and screen customer calls to determine whether they are software or hardware related. If the nature of the problem is software related, Seller will either forward the call handling information to Seller or advise the customer to contact the Seller for service. The level of service to be provided by both parties in the handling of all such calls shall equivalent to the level of service provided to date by the Seller pursuant to the 2000 Agreement.